5+ years of hands-on ServiceNow SPM implementation experience
ServiceNow Certified Implementation Specialist in Strategic Portfolio Management
Strong architectural mindset with deep platform configuration skills
Experience with AI capabilities and intelligent automation in ServiceNow
Responsibilities
Lead the design and implementation of ServiceNow SPM solutions
Configure governance processes for portfolio selection and funding
Implement resource allocation and capacity management dashboards
Build executive reporting and analytics using Performance Analytics
Drive adoption of AI capabilities for demand intake and project risk analysis
Ensure responsible AI governance and compliance
Translate business challenges into AI-driven solutions
Benefits
Opportunity to lead innovative AI-powered projects
Work in a dynamic and collaborative environment
Access to continuous learning and professional development
Engagement with cutting-edge technology in ServiceNow
Potential for career advancement in a growing field
Full Job Description
Position Summary We are seeking an experienced Sr ServiceNow SPM Architect Lead Developer with extensive expertise in the Strategic Portfolio Management suite and strong end- to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem. The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices Key Responsibilities Strategic Portfolio Management Service Now Lead and implement ServiceNow SPM solutions across: Demand Management Project Portfolio Management Design governance processes for portfolio selection, prioritisation, and funding. Configure portfolio hierarchy, investment planning, strategic themes and business objectives Implement resource allocation, forecasting, capacity management, and utilisation dashboards Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences Define portfolio KPIs and enterprise metrics. AI amp; Intelligent Automation Drive adoption of ServiceNow AI capabilities including: Identify opportunities for AI-based automation in Demand Intake Project Risk Analysis Capacity Forecasting Resource Optimisation Ensure responsible AI governance security compliance and human-in-the-loop validation. Required Qualifications Experience 8+ years of ServiceNow platform experience. 5+ years of hands-on ServiceNow SPM implementation experience. ServiceNow Certified Implementation Specialist Strategic Portfolio Management AI Persona Expectations The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader: Utilises AI to accelerate solution design and delivery Designs AI-powered employee and customer experiences Leverages Agentic AI to automate business workflows Uses AI-assisted SDLC practices for requirement generation, code review testing, and documentation Translates business problems into AI-driven platform solutions with measurable ROI
About Virtusa Corporation
Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
