JP Morgan Chase & Co.

Lead Site Reliability Engineer - Network

JP Morgan Chase & Co.$130K — $155K *
Plano, TX 75024In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in site reliability engineering (SRE) with formal training or certification.
  • Proficient in reliability, scalability, performance, security, and effective site reliability practices.
  • Fluent in programming languages such as Python, Java/Spring Boot, or .Net.
  • Experience using enterprise AI tools for SRE workflow enhancements and incident support.
  • Proficient in observability processes like monitoring and telemetry collection.

Responsibilities

  • Model and promote a site reliability culture, sharing knowledge internally.
  • Lead initiatives to enhance application reliability and stability using data analytics.
  • Facilitate collaboration to define service level indicators and objectives with stakeholders.
  • Serve as the main contact during major incidents, ensuring quick resolution.
  • Provide technical mentorship and insights across multiple technical domains.
  • Drive problem management processes including root cause analyses and remediation.
  • Architect automation solutions using Python, Shell, and Ansible for enhanced reliability.

Benefits

  • Comprehensive health insurance options.
  • Retirement savings plan with employer matching.
  • Opportunities for professional development and certifications.
  • Work-life balance initiatives including flexible scheduling.
  • Employee assistance programs for personal and professional support.
Full Job Description
JOB DESCRIPTION
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, Infrastructure Platforns team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities
  • Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice

  • Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise

  • Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers

  • Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.

  • Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business

  • Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers

  • Own reliability for mission-critical network services (availability, performance, recoverability), leading major incident response, and driving strong post-incident learning.
  • Own problem management end-to-end: author/approve RCAs, identify systemic root causes, and deliver durable remediation that prevents repeat incidents.
  • Architect and deliver automation using Python, Shell, and Ansible (self-healing where appropriate, automated remediation with guardrails, validation pipelines, and standardized tooling) to reduce toil and improve reliability.
  • Provide deep technical leadership across SD-WAN/SDA/SDN, routing & switching, and network security/traffic services (firewalls, load balancers, proxies), partnering with platform teams on observability and embedding SRE practices (NFR targets, FMEA-style risk analysis, readiness reviews, resilience testing, and change safety).
  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills
  • Formal training or certification on site reliability engineering concepts and 5+ years applied experience

  • Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices

  • Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net

  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.

  • Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.

  • Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection

  • Proficient with continuous integration and continuous delivery practices and tooling

  • Proficient with container and container orchestration

  • Experience with troubleshooting common networking technologies and issues

  • Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies

Preferred qualifications, capabilities, and skills
  • Extensive experience operating and engineering large-scale networks with strong troubleshooting depth.
  • Proven leadership in major incidents, RCA, and delivery of long-term fixes that reduce repeat incidents.
  • Advanced automation track record using Python, Shell, and Ansible, with demonstrated toil reduction and reliability gains.
  • Strong applied understanding of SRE concepts, NFRs, and FMEA (or equivalent failure/risk analysis methods).
  • Strong ownership mindset, stakeholder management, and ability to drive delivery independently.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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