POSITION SUMMARYWe are seeking anengineerto oversee the design, implementation, and management of our
Atlassian Jira and
ServiceNow (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation.
KEY RESPONSIBILITIES- Serve as the technical owner for Atlassian Jira, Jira Service Management, and SNOW platforms.
- Design and implement a roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., MuleSoft, Workato, native).
- Ensure data consistency and integrity across platforms-especially for incidents, changes, and asset inventory (CMDB).
- Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
- Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
- Lead platform upgrades, configuration audits, patching, and performance tuning.
- Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
- Maintain platform security, audit trails, and user access controls in coordination with InfoSec.
QUALIFICATIONS- 10+ years of experience in enterprise systems engineering, with hands-on ownership of Jira and SNOW platforms.
- Proven experience designing integrations between Jira-SNOW and SNOW-CMDB.
- Strong understanding of ITIL, service management, incident, change, and problem workflows.
- Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms.
- Experience working with Agile/DevOps teams and enterprise tooling ecosystems.
- Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
- Strong communication and stakeholder engagement skills.
GOOD TO HAVE- Experience with CMDB data modeling and lifecycle management.
- Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.).
- Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.
#LI-ONSITE
This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.
Base Salary Range
$150,000-$180,000 USD
