Bachelor's degree in mechanical, electrical engineering, or similar field, or equivalent industry experience.
Basic understanding of mechanical and electrical systems.
3+ years in at least one applicable controls platform (e.g., Tridium, Distech, Johnson Controls, Siemens, Rockwell).
Familiarity with scripting languages like VBA and Python is a plus.
Preferred knowledge of HVAC systems and their operations.
Responsibilities
Perform regular inspections and maintenance of control systems.
Identify and resolve system malfunctions or inefficiencies.
Implement system upgrades to enhance performance.
Monitor service communication channels and respond promptly to incidents.
Track and analyze service metrics and KPIs.
Collaborate with technical teams for expedited incident resolution.
Support installation, calibration, and functional testing during customer site visits.
Benefits
Eligibility for on-call rotation with 24/7 availability during assigned periods.
Travel opportunities to customer sites for diverse project experiences.
Full Job Description
Overview
A Lead Service Engineer or Specialist is responsible for providing service and support to RoviSys customers. Responsibilities are driven by the need to maintain service level agreements(SLAs) with RoviSys' customers. These responsibilities require direct customer interaction and reporting, and may include any of the following job functions, troubleshooting of hardware and software, controller programming, graphics configuration, field testing of equipment, calibration of instrumentation, control system and database maintenance, documentation and reporting.
A Lead Service Engineer or Specialist is expected to be proficient at leading service and support efforts, working individually or with a costumer troubleshooting controls issues, and capable of independent decision making.
Responsibilities
Service and Support - 80%
Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Promptly respond to incidents, outages, and service disruptions to maintain SLAs
Collaborate with technical teams to resolve critical incidents quickly and efficiently
Project Support - 15%
Instrumentation & Electrical Design
Create instrument lists by examining P&ID drawings
Compile submittal and procurement documentation for controls and instrument hardware
Provide technical support for service technicians
Inspect completed support requests
System Design and Configuration
Participate in customer design review meetings
Assemble development system using project hardware and computers
Configure user interface and HMI screens
Configure DDC, PLC and/or DCS control algorithms
Draft system documentation from templates
Assist is customer demonstrations and acceptance testing
Configure networks to interface with equipment.
Onsite System Startup
Works in a supervised role and/or with a team at a customer site
Install project software and configuration onto site systems
Participate in point-to-point loop checks
Perform instrumentation and software calibration and tuning
Participate in functional tests of all systems
Troubleshoot installation discrepancies
Program field modifications as required
Assist with developing commissioning test plans and documentation updates/redlines
Assist with developing training documentation/presentation on operations and maintenance of system
Sales Support - 5%
Serve as a technical contact for customers
Support sales teams during customer meetings
Identify future sales opportunities with customer contacts
Maintain relationships with existing customers
Working Conditions
Position is subject to on-call rotation schedule.
During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls.
Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.
Presence at customer locations and travel required. Variable by geographical location
Qualifications
Education - Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience.
Basic understanding of mechanical and electrical systems found within customer environment.
3 + years of experience in at least one applicable controls platform:
Controls Experience: Tridium: Niagara N4
Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
Johnson Controls: Facility Explorer or Metasys controllers
Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
Other useful technologies include: Scripting languages (VBA, Python, etc.)
Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
HVAC Experience Preferred:
Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems
