High school diploma or equivalent; technical trade school students are a plus.
3-5 years of experience servicing IP-based video systems and networking.
3-5 years of experience in troubleshooting and programming networked IP video systems.
Current certification or proficiency in systems such as Avigilon, Axis, or Hanwha is highly preferred.
Valid driving license and clean motor vehicle record.
Responsibilities
Troubleshoot and program networked IP video systems.
Install, program, test, repair, and service various security systems including CCTV and access control.
Ensure work compliance with regulations and company safety policies.
Advise management on customer satisfaction, product performance, and installation standards.
Provide high-level customer service to clients and stakeholders.
Lead and mentor field technicians to ensure proper installation practices and adherence to safety standards.
Assign tasks and support team development for quality workmanship.
Benefits
Full-time salary compensation with comprehensive benefits including medical, dental, and vision insurance.
401(k) matching and other retirement benefits.
On-Job-Training (OJT) and Education Assistance.
Paid Time Off (PTO) and holidays.
Additional benefits available.
Full Job Description
Job Type
Full-time
Description
Position: Security Surveillance Service Technician
Benefits:
Full-time, exempt salary compensation ($90,000 - $120,000 based on proven experience and skill) with amazing full benefits (medical, dental, vision, life insurance/AD&D/long-term disability, 401(k) matching)
On-Job-Training (OJT) and Education Assistance
Paid Time Off (PTO)
Paid Holidays
And, more!
Location: San Francisco Bay, California area (Livermore/East Bay with some general Bay Area projects). Driving is expected. All applicants must be comfortable driving to/from Pleasanton, CA, on a daily basis, as well as our office location in Livermore, CA. Please do not apply if you cannot commute to the above locations.
Overview: This role is responsible for supporting the Service and Project Management Teams delivering Edgeworth Integration new projects and servicing existing clients. The Lead Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.
Essential Job Function and Responsibilities:
Servicing, cleaning equipment, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of IP video surveillance, is preferred.
Troubleshooting and programming networked IP video systems.
Install, program, test, repair, and service a substantial variety of systems and equipment which may include CCTV, access control & intrusion systems. Technician is the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Providing high-end customer service when dealing with all clients, colleagues, and partners.
Leads, mentors, and directs installers and technicians in the field, ensuring proper installation practices, adherence to OSHA safety standards, and alignment with project timelines. Provides hands-on technical guidance, assigns tasks, and supports team development to maintain high-quality workmanship and customer satisfaction.
Requirements
High school diploma or equivalent; current students in a technical trade school are a plus.
Basic knowledge of technology, infrastructure, and configuration.
Current certification or proficiency in one of the following is highly preferred: Video: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha and IPro
Desired Skills/Abilities:
Must have a minimum of 3-5 years' experience servicing IP-based video systems and Networking
Must have a minimum of 3-5 years' experience in troubleshooting and basic programming networked IP video systems, including working on the customer's network.
Alternative experience such as a multi-site Network Support Specialist or similar.
Knowledge and practical experience with the internet and networking is essential.
Must be able to work independently and resolve problems to our customer's satisfaction.
Must possess a valid driving license and clean MVR.
Physical Requirements:
Ability to lift and carry up to 50 pounds.
Ability to scale ladders frequently.
Comfortable working in outdoor environments and performing physical tasks related to environmental maintenance.
