Job Summary
The Lead QA Platform Administrator will lead the operational administration and support of an enterprise QA platform ecosystem. This hands-on role focuses on platform operations and system administration rather than active quality assurance testing or automation script development. Responsibilities include platform administration, incident coordination, vendor escalations, access controls, license management, technical documentation, and operational oversight. The position is remote, with availability to work Central Standard Time (CST) hours required.
Key Responsibilities
• Lead operational support and administration across Tricentis qTest, Tricentis Tosca, Playwright, Selenium, Postman, and Sauce Labs.
• Administer testing platform production and non-production environments.
• Manage projects, releases, cycles, permissions, reporting, dashboards, and vendor support cases.
• Coordinate non-production environment refresh activities with internal resources to maintain environment alignment.
• Support the strategic transition of testing platforms from on-premises hosting to cloud-based solutions.
• Provide operational guidance, troubleshooting, documentation, and CI/CD integration support for automation frameworks.
• Maintain platform documentation, including runbooks, administration guides, known-issue records, and knowledge articles.
• Lead incident triage, escalation, communication, and resolution activities for major operational incidents.
• Conduct monthly platform health reviews and contribute to continuous improvement initiatives.
• Manage platform access, roles, license allocation, and utilization within an IT Service Management environment.
• Coordinate with internal teams and vendors to resolve platform issues and maintain operational stability.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience.
• 6+ years of experience administering enterprise QA, testing, DevOps, or engineering technology platforms.
• Proven expertise in Tricentis Tosca and qTest administration, including workspace configuration and license management.
• Experience managing platform access, user roles, and utilization within an IT Service Management environment using ServiceNow.
• Experience administering production and non-production testing platform environments.
• Strong troubleshooting, incident coordination, escalation, and technical documentation skills.
• Ability to work remotely while maintaining availability during CST business hours.
Preferred Qualifications
• Professional experience in the financial services or banking sector.
• Technical experience with qTest Cloud migrations, Splunk, and Power BI dashboard development.
• Relevant certifications in Tricentis Tosca, qTest, or ITIL frameworks.
• Experience conducting quality maturity assessments.
