Lead Product Manager, ROI and Reporting

MaintainX

$125K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in product management, particularly in platform or infrastructure-related roles for Enterprise customers.
  • Experience developing customer-facing analytics or reporting products, capable of discussing data modeling with engineers.
  • Skilled in managing cross-team dependencies and defining requirements.
  • Direct experience with sales teams during an upmarket transition from SMB to Enterprise.
  • Proven ability to expand product audience to include diverse stakeholders across various functions.
  • Capable of making effective scope trade-offs on complex features.
  • Strong visionary leadership to align teams with business goals.

Responsibilities

  • Own and enhance Reporting capabilities, using data and user research to shape customer interaction strategies.
  • Develop reporting solutions for a diverse range of stakeholders from frontline managers to enterprise leaders.
  • Lead the creation of ROI narratives, partnering with sales teams to align product and customer metrics.
  • Implement a combination of large innovations and minor improvements to drive product effectiveness.
  • Work directly with sales to facilitate the closure of high-value contracts.
  • Motivate and guide cross-functional teams towards ambitious targets, measuring success through agreed metrics.

Benefits

  • Opportunity to work on innovative products at various stages of maturity.
  • Collaboration with diverse teams, including sales and engineering, to drive product impact.
  • Engagement with enterprise-level customers to influence product direction.
  • A chance to define and measure success, contributing directly to business growth and customer satisfaction.
Full Job Description
We are seeking a Lead Product Manager to oversee our Reporting capabilities and how we surface ROI to customers via the MaintainX platform, sitting within the Core division. This role will own an exciting portfolio of products at various stages of maturity, including our in-app Reporting platform and more nascent, AI-powered features that democratize how our customers glean insight from MaintainX through NLI. This role will also own the ROI narrative within our products, helping customers (and our GTM teams) quantify the impact of MaintainX within their operations. To be successful in this role, a candidate will need to be able to balance delivering insight through simplicity for our Mid-Market customers and bringing enough power to our data products to satisfy our most demanding Enterprise customers. If this sounds like you, lets talk! What youll do: - Own our Reporting capabilities end-to-end, leveraging data, user research and competitive/market analysis to help shape the strategy for how our customers interact with and consume the data within MaintainX. - Evolve our reporting and analytics products from serving frontline managers to a broader enterprise audience, including ops leaders, finance, and EHS stakeholders. - Own the ROI narrative within our products, partnering with pre- and post-sales teams to understand how measuring customer progress against North Star metrics supports our GTM motion, and building products that support that story. - Execute on a mixture of large innovations and smaller quality-of-life improvements to supercharge our product and our sales teams ability to close up-market accounts. - Partner with the sales team to directly help close large deals. - Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using metrics. About you: - 8+ years in product management with meaningful time in a platform or infrastructure-adjacent capacity, ideally at a company serving Enterprise customers. - Proven experience building customer-facing analytics or reporting products, with enough understanding of the underlying data modeling and pipeline decisions to hold your own with data and infrastructure engineers. - Comfortable navigating cross-team data dependencies - able to define requirements upstream (data, infra, platform) while staying laser-focused on downstream customer outcomes. - Experience partnering directly with sales as a company moves upmarket from SMB to Enterprise, including getting into deals and translating complex product capabilities for senior buyers. - Track record of expanding a products audience - from operational end-users to more senior or diverse stakeholders like operations leaders, finance, or EHS functions. - Can make smart scope trade-offs on dependency-heavy features, knowing when to ship something narrow and when to hold for a more complete solution. - Able to inspire and rally a team around a clear vision, strategy, and roadmap - and connect day-to-day work to specific KPIs and business goals. - Strong relationship-builder who can work credibly across all levels, from ICs to executives. - Strong pattern recognition - knows how to apply proven solutions to new contexts without over-engineering.

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