Lead Product Manager

FanDuel

$138K — $190K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of product management experience driving customer-facing experiences.
  • Preferred experience with account management, identity, profile, or customer data products.
  • Demonstrated success in cross-functional initiatives that impact user engagement and business KPIs.
  • Experience as a direct manager, fostering growth in at least one product manager or analyst.
  • Comfortable working in regulated environments and partnering with Legal and Compliance teams.
  • Technical fluency to collaborate with engineering on identity systems and vendor integrations.
  • Strong business acumen for crafting priorities and communicating with senior stakeholders.
  • Excellent communication skills for influencing without direct authority.

Responsibilities

  • Define and communicate product vision and strategy for Account Management and Profile.
  • Own the end-to-end account management journey across all FanDuel products.
  • Enable seamless account experiences and identify self-service opportunities.
  • Build expertise in account management features and stay informed on market shifts.
  • Drive measurable improvements in customer satisfaction and feature adoption.
  • Evolve account self-service capabilities in compliance with regulatory requirements.
  • Champion experimentation to validate account experience enhancements.
  • Ensure high-quality product delivery through collaboration with engineering teams.
  • Lead complex initiatives across multiple functional areas from discovery to launch.
  • Deliver concise communication to senior leadership to align priorities.

Benefits

  • Diverse health plans with comprehensive coverage options.
  • Generous paid time off (PTO) and sick leave policies.
  • 401k with up to a 5% matching contribution.
  • Commuter benefits and pet insurance available.
  • Programs supporting mental health, fitness, and family planning.
Full Job Description
THE POSITIONOur roster has an opening with your name on it

FanDuel is hiring a Lead Product Manager to drive the strategy and execution of Account Management and Profile experiences across our portfolio of products - from Sportsbook and Casino to Racing, Daily Fantasy Sports, and new product categories on the horizon. From account creation and personal details management to profile customization and account settings, you'll shape how millions of customers manage their accounts and personal information across FanDuel every day, working at the intersection of customer experience, regulatory complexity, and multi-product ecosystem management.

You'll partner closely with Engineering, Product across other verticals, Risk/Fraud, Finance, Compliance, and Legal to build account management experiences that are customer-first, compliant, resilient, and built to scale. This is a high-impact role for an experienced product leader who wants to own meaningful

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play
  • Product Strategy and Vision: Partner with the Director of Product to define and communicate a clear product vision, strategy and roadmap for Account Management and Profile - balancing customer experience, operational efficiency, and regulatory/compliance requirements.
  • Account Management Experience: Own the end-to-end account management journey across FanDuel's portfolio - personal details, profile customization, account settings, and self-serve capabilities - designing experiences that balance ease-of-use with the controls, disclosures, and auditability required for a regulated environment.
  • Cross-Product Collaboration & Account Hub Evolution: Enable seamless account experiences across all FanDuel products (Sportsbook, Casino, Racing, Predicts, DFS). Identify and drive self-service opportunities that reduce friction, increase customer autonomy, and improve the overall account management journey across the multi-product ecosystem.
  • Industry and Product Expertise: Build deep knowledge of account management product features, user journeys, and customer identity/profile best practices. Stay informed on market shifts, competitors, and emerging personalization technologies to refine the product roadmap.
  • Performance, Optimization & Metrics: Drive measurable improvements in customer satisfaction, completion rates, and account feature adoption while maintaining strong controls. Establish, track, and communicate the success metrics (HEART scores, task success, conversion, user happiness) that matter and use a data-driven approach to prioritize work and demonstrate impact.
  • Compliance & Self-Serve Expansion: Partner with Compliance, Legal, and Risk to evolve account self-service capabilities that increase customer autonomy while meeting regulatory requirements (e.g., customer verification, account settings management, T&C acceptance flows).
  • Experimentation and Iteration: Champion a test-and-learn approach: concept validation, A/B tests, pilots, and phased rollouts to validate account experience improvements before broad launches.
  • Product Quality and Delivery: Partner with engineering to ensure clear requirements, strong acceptance criteria, and high-quality launches. Manage dependencies, triage issues, and act as an escalation point to keep delivery on track across multiple product pods.
  • Cross-functional Leadership: Lead complex initiatives end-to-end-from discovery and business case through delivery and iteration. Align stakeholders across Product, Engineering, Commercial, Finance, Legal, Compliance, Risk/Fraud, and Operations; remove blockers and drive decisions.
  • Stakeholder Management and Influence: Deliver concise, action-oriented communication and confidently present to senior leadership and cross-functional partners to secure buy-in, align priorities, and drive outcomes.


THE STATS
What we're looking for in our next teammate
  • 7+ years of product management experience with a track record of driving measurable business outcomes through customer-facing experiences.
  • Experience with account management, identity, profile/personalization, or customer data products is preferred. We'll also strongly consider candidates with experience in adjacent domains - customer onboarding, conversion optimization, self-serve platforms, or marketplace account features.
  • Demonstrated ownership of complex, cross-functional initiatives with measurable business impact - e.g., user engagement, feature adoption, conversion, retention, revenue generation, cost optimization, or comparable KPI improvements.
  • Experience leading and developing others as a direct manager - at least one product manager or analyst reporting to you, with evidence of their growth under your leadership.
  • Comfort working in regulated or compliance-sensitive environments, with experience partnering closely with Legal, Compliance, and Risk (or equivalent functions).
  • Technical fluency: comfortable collaborating deeply with engineering on APIs, complex identity systems, multi-product architecture, and third-party vendor integrations.
  • Strong business acumen: crafting business cases, prioritizing tradeoffs, and communicating clearly with executive stakeholders.
  • Excellent written and verbal communication; able to influence without authority across senior leadership and cross-functional partners.
  • Passion for sports, sports betting, or sports-adjacent products; existing knowledge in these areas is a plus.
  • Bonus: exposure to AI in a product context - whether that's using AI tools to accelerate your own product workflows, leveraging AI to build product features, or simply a strong curiosity and aptitude for incorporating AI into how modern PMs work.
  • Don't check all the boxes? That's okay! We encourage you to still apply if you feel you possess adjacent skills and are interested in learning more.


PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

The applicable salary range for this position is $138,000 - $190,300 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

#LI-Hybrid

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