This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications.
Job Responsibilities:
- Design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications
- Lead groups of cross-functional business stakeholders to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements
- Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
- Collaborate with application developers to create functional specifications for complex custom development that adheres to design guidelines and industry best practices
- Lead the creation of test cases for business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate cross-functional groups through test execution; lead analysis and resolution of defects
- Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
- Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; lead production support processes including identification of issue severity, root cause, and path to resolution
- Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts; research and represent industry best practices
- Plan and manage small to medium sized projects leveraging appropriate project management methodology
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group’s reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Job Requirements:
- Bachelor’s degree in Information Systems or equivalent
- Minimum 9 years’ experience in Information Technology, preferably applications development or configuration.
- Minimum 7 years hands-on experience with PTC WindChill including hands-on configuration
- At least one full lifecycle implementation of PTC WindChill including Blueprint phase
- Minimum 7 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools
Knowledge, Skills, and Abilities:
- Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Can organize and lead teams to analyze/debug/resolve problems.
- Leading knowledge of SDLC; able to manage a complex solution from design through development, testing, and deployment including change management, communications and training; identify and implement process improvements to increase efficiency and effectiveness of the SDLC.
- Recognized "go-to" resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.
- Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models, able to analyze data to answer business questions and present results to business stakeholders.
- Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor.
- Project Management: Able to create work breakdown structure and project plans and manage execution for small to medium sized, moderately complex projects.
- Communicate clearly and effectively in both written and verbal communications; concise and direct; can speak in business language, articulate a point of view and drive to a business decision.
Other:
- Able to travel occasionally domestically
Preferred Job Requirements:
- Master's degree in Computer Science
- Experience with CAD tools such as Creo
- Experience with PTC MPMLink and ProjectLink
- Experience with Atlassian software
- Experience in a consumer durable goods manufacturing company or equivalent
The pay range for this position is $102,600.00 - $193,425.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
