Lead - People & Culture Advisory

The Opportunity

Position Title: Lead - People & Culture Advisory
Reports To: Director, People & Culture
Employment Type: Full-time
Schedule: 5 days on/2 days off, Monday to Friday
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued.

What You'll Do

Every role at the DI makes a difference. In this position, you will:

• Inspire, mentor, and develop the People & Culture Advisory team, creating a culture of trust, collaboration, continuous learning, and exceptional service delivery.

• Provides leadership for complex employee relations matters, including workplace investigations, conflict resolution, and performance concerns, ensuring fair, consistent, and values-based outcomes.

• Drive continuous improvement of People & Culture programs, processes, systems, and annual cycles by identifying opportunities to enhance effectiveness, consistency, compliance, and employee experience.

• Oversee key People & Culture operations and projects, including, HRIS initiatives, workforce data insights, policy development, and process improvement initiatives.

• Champion a positive and coaching-oriented workplace culture by promoting agency values, supporting leadership development, leveraging people analytics, and contributing to initiatives that strengthen engagement, growth, and culture.

• Develop people leaders through coaching, consultation, and practical guidance that strengthens leadership effectiveness and promotes a culture of accountability, trust, and service.

What You Bring

We know that great people come from all kinds of backgrounds. You don't have to check every single box! If you're passionate about helping others and share our values, we want to hear from you.

What we need from you

• A diploma or degree in human resources, psychology or related field is required; a combination of education and/or work experience will be considered

• CPHR candidate, designation or relevant designation is preferred

• 7+ years of progressive People & Culture/Human Resources experience with a focus on employee relations, leadership coaching, and building leader capability.

• Advanced knowledge of employment legislation, workplace investigations, performance management, and employee relations practices

• Excellent communicator and relationship-builder who understands that service excellence is delivered by employees who are both engaged and empowered

• A demonstrated desire for continuous learning and development with a growth mindset

• Ability to be flexible, take initiative, exercise good judgement and apply discretion while demonstrating a high level of confidentiality in all matters

• Capacity to lead multiple initiatives simultaneously and deliver results in a fast-paced environment

• Ability to provide a satisfactory Vulnerable Sector Check

Nice to Have's

• Formal workplace investigation training from a recognized institution or professional body is considered an asset

• 1-2 years of team leadership preferred

• Aptitude for utilizing workforce data to generate meaningful insights and make recommendations for continuous improvement

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it's deeply impactful. That's why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Competitive compensation
• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities
• Onsite Parking

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You'll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You'll have the chance to:

• Make a tangible difference in people's lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You'll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you'll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.