Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or related field.
5-8+ years in transportation, logistics, supply chain, or related fields.
Experience in developing customer-focused transportation or supply chain solutions.
Strong analytical skills in process mapping, operational assessments, and cost modeling.
Customer-facing experience in requirements gathering and solution development.
Project Management experience with cross-functional teams.
Advanced knowledge of MS Office suite.
Responsibilities
Design and develop end-to-end supply chain solutions for strategic customers.
Translate customer requirements into operational solutions balancing needs with capabilities.
Coordinate onboarding activities across Sales, Operations, and other teams.
Conduct assessments and analysis to support solution recommendations.
Prepare documentation and presentations for customers and internal stakeholders.
Partner with Sales to evaluate customer needs and recommend solutions.
Monitor implementation progress and resolve issues for successful launches.
Benefits
Opportunity to lead complex supply chain projects for high-value customers.
Collaborative work environment with cross-functional teams.
Focus on continuous improvement and scalable business growth.
Access to advanced tools and systems for solution design.
Potential for professional development through certifications and training.
Full Job Description
Description
Within North American Solution Design, this role will be responsible to lead the design, development, and implementation of complex, end-to-end supply chain and transportation solutions for Purolator's largest and most strategic customers across North America. Responsible for translating customer requirements into executable operational solutions while aligning cross-functional teams. The role drives revenue growth, customer retention, operational readiness, and successful onboarding of high-value opportunities. As part of the Enterprise Solutions organization, the position provides leadership in solution architecture, customer supply chain strategy, and continuous improvement initiatives that support scalable business growth and exceptional customer experience.
Responsibilities
Design and develop transportation, logistics, and supply chain solutions for strategic customer opportunities across North America within Purolator's core products of courier, LTl and Full Truckload solutions.
Gather, analyze, and translate customer business requirements into operationally executable solutions that balance customer needs with network and operational capabilities.
Support the onboarding and implementation of new customers by coordinating activities across Sales, Operations, Customer Onboarding, and other stakeholder groups.
Conduct operational assessments, process mapping, volume analysis, and cost modeling to support solution recommendations and business decisions.
Prepare customer-facing and internal solution documentation, SOPs, implementation plans, and executive presentations.
Partner with Sales teams throughout the opportunity lifecycle to evaluate customer requirements, identify risks, and recommend innovative solutions.
Monitor implementation progress and support issue resolution to ensure successful customer launches and stabilization.
Collaborate with Strategic Aftercare and Operations teams to identify continuous improvement opportunities and support long-term customer success.
Maintain project timelines, action plans, and stakeholder communications for assigned initiatives.
Support standardization of solution design processes, tools, and governance practices while contributing to continuous improvement initiatives.
Experience
Equivalent to University Graduation in General Courses - Analytical, critical thinking, and research skills gained.
5-8+ years of experience in transportation, logistics, supply chain, operations, customer onboarding, solution design, or a related field.
Experience developing customer-focused transportation or supply chain solutions.
Strong analytical skills with experience in process mapping, operational assessments, cost modeling, and data analysis.
Experience managing cross-functional projects and coordinating stakeholders across multiple business functions.
Customer-facing experience, including requirements gathering, presentations, and solution development.
Familiarity with parcel, LTL, truckload, and integrated supply chain operations is preferred
Vast Operations experience within Purolator or other industry leaders at a minimum of D.M. level.
Knowledge of Courier, Freight, and Logistics; or those with a Sales and Marketing, Customer Service, Billing, and IT/Engineering background.
Ability to learn and understand Purolator-specific systems (Salesforce, Medgate, Qlikview Dashboards, FMR, Daily tracking, etc.).
Above-average Purolator Operations acumen.
High level of business oral and written communication skills.
Project Management experience.
Advanced knowledge of MS Office suite.
Education
Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, Operations Management, Commerce, or a related field.
Advanced certifications in Supply Chain, Logistics, Project Management, or Continuous Improvement are considered an asset (e.g., APICS/ASCM, CSCMP, PMP, Lean Six Sigma).
Language Requirement: There are no language requirements for this position.
POSTING DETAILS Location: 530 - Corporate Working Conditions: Office Environment
Reports to: Senior Manager North American Solution Design
About Purolator Courier
Purolator Courier is a Canadian courier and logistics company that provides shipping and delivery services to businesses and individuals. The company was founded in 1960 and is headquartered in Mississauga, Ontario. Purolator operates a network of over 170 shipping centers and employs over 12,000 people across Canada. The company offers a range of services, including express shipping, freight, and logistics solutions. Purolator is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
