Job Description
You'll drive new business sales revenue from a SaaS license model. You'll own a high-velocity product-led sales motion for SMB and Mid-Market accounts. Your work starts with self-serve trial and product signals, then moves into consultative, multi-threaded deals where buyers expand usage, add teams, and convert to annual commitments. You will combine account planning, territory planning, prospect research, business development, and targeted field activity across a defined set of prospects, territory, or vertical.
What you get to do in this role:
Convert product-qualified leads from free trials, Slack and Teams installs, and inbound requests into paid, annual commitments
Build relationships with multiple decision-makers and influencers (e.g., IT leaders, CIOs, COOs, HR and Legal leaders, and operations heads) who own employee-facing request workflows
Expand accounts by identifying new teams that can benefit from Flow (IT, HR, Legal, Finance, and others) and driving land-and-expand across departments
Run efficient and repeatable pipeline in a high-volume environment, managing a portfolio of SMB and Mid-Market accounts with disciplined forecasting and CRM hygiene
Act as a trusted advisor by understanding each customer's request volume, support bottlenecks, and tool stack, then show how Flow resolves those requests and reduces ticket queues
Partner with existing ServiceNow customers to activate Flow using assists they already own, removing procurement friction and accelerating time to value
Identify the right specialists and support resources (solutions consultants, customer success, partners, and marketing) at the right moment in a deal. Use product usage data, in-app signals, and customer feedback to shape your outreach, identify expansion opportunities, and surface insights to product and go-to-market teams
Qualifications
To be successful in this role you have:
Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
5+ years of sales experience in a software or SaaS sales organization, with a track record in SMB or Mid-Market
Demonstrated experience running product-led or self-serve motions, including converting trial users, managing usage-based expansion, and working with PLG signals
A track record of building trusted relationships with current and prospective clients and across internal teams
Ability to produce new business, negotiate deals, and build relationships with senior leaders at fast-moving companies
A consistent record of achieving or exceeding sales targets in a high-velocity environment
Comfort selling across Slack, Microsoft Teams, and ITSM/HR service workflows, or the ability to ramp quickly on them
The ability to see the bigger picture and how Flow fits into a customer's broader IT and operations strategy and ServiceNow's plans
A customer success mindset and experience working in a "win as a team" environment
For positions in this location, we offer a base pay of $90,360-$149100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
