OverviewLead IT Systems Application Analyst-Epic leads the design, development, implementation, and maintenance of complex enterprise applications in the organization. Lead Analyst works closely with other members of the IT team to troubleshoot and resolve technical issues, develop and maintain system documentation, provide end-user support, and manage system upgrades and enhancements. Analyst demonstrates a deep understanding of system configuration, programming languages, database management systems, and operating systems, as well as expertise in system integration, project management, and vendor management. Role requires excellent communication skills and the ability to excel in a team environment. Lead Analyst maintains strong working relationships with multiple business areas and establishes full ownership of assigned applications in order to design solutions to meet business needs. Analyst leads projects to deliver solutions through implementation projects and provides guidance and mentoring to other members of the IT team. Leads cross-functional teams in the development and implementation of new systems and processes.
The Epic Ambulatory Lead plays a key role in ensuring safe, efficient, and effective clinical operations within the Epic EHR environment. This individual will partner closely with physicians, nurses, care teams, clinic operations, and organizational leaders to support issue resolution, prioritize strategic initiatives, and drive continuous optimization of ambulatory workflows. The successful candidate will focus on enhancing both the patient and clinician experience by identifying opportunities for improvement, leading operational and system enhancements, and ensuring Epic Ambulatory functionality aligns with organizational goals and clinical best practices.
Epic Ambulatory certification and/or significant Epic Ambulatory experience is strongly preferred, enabling the candidate to quickly contribute to a high-performing team dedicated to delivering exceptional healthcare technology solutions.
Preferred candidate will be in the Kansas City metro; other locations will be considered based on candidates experience and Epic certifications with pre-agreed onsite times.Responsibilities- Leads the design and development of complex computer information systems, including system configurations, software programs, database structures, and network infrastructure. Demonstrates expertise in programming languages, database management systems, and operating systems. Leads efforts to maintain system documentation, including requirements and design documentation, testing plans or automation, user manuals, technical specifications, and system diagrams. Displays a strong attention to detail and the ability to organize and communicate complex technical information effectively.
- Provides end-user support by responding to service desk requests and resolving technical issues. Troubleshoots hardware and software problems, installs software updates, provides appropriate user access, and provides in-depth training to end-users. Leads collaboration with system users across multiple application areas to determine how to best support them through the effective use of technology. Investigates the need for additional services, programs, modules or modifications.
- Leads cross-functional teams in the requirements, design, development and implementation of new systems and processes including Epic and related systems. Exhibit strong leadership and communication skills, as well as expertise in system integration and project management.
- Manages relationships with vendors and external partners, ensuring that they deliver quality products and services. Maintain strong negotiation and communication skills.
- Mentors and trains junior team members, providing guidance and support as needed. Perform duties with excellent communication and leadership skills.
Qualifications- Master's Degree and 3-5 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
- Bachelor's Degree and 5-7 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
- Associate's Degree and 7 or more years experience in the user areas to be supported or related fields. Leadership experience preferred. or
- HS diploma or equivalent and 9 years' experience in the user areas to be supported or related fields. Leadership experience preferred.
- At least one application-specific Epic certification relevant to the department (determined by role leadership) required within 120 days of hire. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. Tracked by department leadership. Required
Benefits at Children's MercyThe benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Children's Mercy benefits.
Starting PayOur pay ranges are market competitive. The pay range for this job begins at $48.12/hr, but your offer will be determined based on your education and experience.
Remote Work/Work from HomeThis position is entirely remote or work from home. The person hired must live in the Kansas City metro area or request advanced approval to work outside of the area and may attend onsite meetings, as scheduled.
