OverviewThe Professional/Individual Contributor Staff member is responsible for performing work responsibilities, building relationships, and sharing expertise and experience as he/she contributes to specific bodies of work, builds connections, and optimizes performance.
The Lead Insights Analyst, Restaurant Performance Insights supports business leaders and partners by translating complex business questions and data into meaningful insights that inform decisions and improve restaurant performance. The role independently leads analytical work within defined areas of responsibility, using data analysis and business knowledge to identify trends, evaluate performance, and uncover opportunities.
The role partners with stakeholders across Chick-fil-A to understand business needs, frame analytical questions, and develop solutions that address both emerging challenges and ongoing business priorities. This includes providing analytical support for high-priority organizational work and influencing the development of analytical tools and data visualizations that enable business users to better understand and explore performance independently.
Success in the role requires strong analytical judgment and the ability to connect data to the broader business context. The Lead Insights Analyst is expected to move beyond simply answering questions by helping stakeholders understand what the data means, identifying implications and opportunities, and communicating insights in a way that supports informed decision-making.
The role is highly team-based and requires strong partnership across RPI and with stakeholders throughout the organization. The Lead Insights Analyst contributes to consistent, high-quality outcomes by collaborating with teammates, sharing expertise, and helping develop approaches that can be leveraged across multiple business needs.
The ideal candidate brings a strong understanding of the hospitality industry, QSR landscape, and Chick-fil-A's strategic position, along with expertise in data structures, data systems, data analysis, and process effectiveness. The role requires the ability to build trusted relationships, navigate complex business questions, and develop scalable, low-maintenance analytical solutions that create lasting value for the organization.
Responsibilities
- Analyze and critically evaluate data, KPIs, and business performance to identify trends, opportunities, and actionable insights that support business decisions.
- Translate analytical findings into clear insights and recommendations, helping stakeholders understand the implications of data and determine appropriate next steps.
- Partner with RPI teammates and cross-functional stakeholders to address complex business questions and deliver consistent, high-quality analytical outcomes.
- Drive the planning and execution of performance updates that help Chick-fil-A staff and business partners understand restaurant performance and emerging trends.
- Apply advanced knowledge of data structures, systems, analytical methods, and business context to solve complex analytical problems and deliver meaningful insights.
- Independently manage multiple complex analytical assignments, including ad-hoc and emerging work, while effectively prioritizing competing business needs.
- Develop scalable, sustainable analytical solutions using Tableau, Databricks, etc. that can be leveraged across business needs and require minimal ongoing maintenance.
- Create and develop performance insights that illuminate findings, provide clarity, and promote action. This includes communicating these key findings to the appropriate parties.
- Spend time with field-facing staff to better understand the business and their perspective on customers and Operator needs.
- Lead and implement multiple significant and/or high-profile complex projects and tools that equip Staff and Operators with the insights and resources needed to better serve the business.
- Leverage AI and emerging analytics capabilities to improve how insights are developed, scaled, and applied to business decisions.
Required Qualifications (Knowledge, Skills, & Abilities)
- Experience utilizing Tableau or another data visualization tool
- Some experience using SQL
- Strong project leadership skills
- Ability to self-navigate organizational and technical challenges
- Excellent analytical and problem-solving skills
- Strong understanding of data system structure & data systems uses
- Strong understanding of data visualization methods
- Excellent written and oral communication skills
- Excellent listener who seeks to understand and build common ground
- Ability to learn quickly and work independently
Preferred Qualifications (Knowledge, Skills, & Abilities)
- Experience working within the restaurant & hospitality industry
- Experience with cloud based analytical software and methods
- Experience building automated and scalable analytical tools
- Experience leading complex projects
- Experience using Databricks
Required Years of Experience3
Preferred Years of Experience5
Travel Requirements10%
Required Level of EducationBachelor's degree or equivalent experience
Preferred Level of EducationMaster's Degree
Major/ConcentrationBusiness, Statistics, Analytics, MIS, or related fields
Relocation Assistance ProvidedNo
