POSITION SUMMARY: The Lead Field Systems Technician is a senior, hands-on technical leader responsible for complex vehicle system integration, installation, testing, troubleshooting, and data collection. This role bridges the gap between engineering and field execution by taking new products or technical objectives, often with limited documentation, and developing safe, reliable, and repeatable methods for implementation across a variety of commercial and off-highway vehicle platforms.
The position establishes technical best practices and mentors the Field Service Technician team in developing high-quality work instructions, diagnostic procedures, repair manuals, and supporting documentation. Working closely with engineering, the Lead Field Systems Technician identifies and resolves system-level issues while improving the quality, consistency, and technical capability of the team.
MAJOR RESPONSIBILITIES:
· Lead complex vehicle system integration, installation, testing, troubleshooting, and data collection across commercial and off-highway vehicle platforms.
· Translate new products, engineering objectives, and loosely defined technical requirements into safe, reliable, and repeatable field methods.
· Serve as the technical lead for first-time and complex installations, identifying required tools, equipment, processes, and technical information.
· Provide advanced system-level troubleshooting and root-cause support, working closely with engineering to identify and resolve integration and field issues.
· Establish and promote technical best practices, workmanship standards, and consistent field processes across the Field Service Technician team.
· Lead the development of work instructions, installation procedures, test procedures, checklists, and supporting technical documentation through coaching, technical review, and approval.
· Mentor and develop Field Service Technicians in installation, integration, testing, troubleshooting, and documentation practices.
· Support the introduction and deployment of new products and technologies, transferring knowledge from engineering and initial field activities to the broader FST team.
· Identify opportunities to improve tools, processes, documentation, training, safety, quality, and overall field execution.
QUALIFICATIONS & SKILLS REQUIRED:
· 7+ years hands-on field service, automotive integration, prototyping, mechatronics, controls, electrical/electronic systems or comparable experience
· Demonstrated ability to troubleshoot electrical/mechanical systems without detailed work instructions
· Strong electrical wiring/harness fabrication and troubleshooting abilities
· Experience creating technical work instructions and diagnostic procedures
· Experience training or mentoring technicians
PREFERRED:
· 2+ years acting as Lead Technician, Team Lead, Shop Lead or equivalent
· Commercial vehicle or automotive industry experience
· Familiarity with vehicle networks, CAN and Automotive Ethernet
· Familiarity GMSL/FPD-Link systems
· Experience with Camera, Display, and ECU diagnostics
· Experience working on pre-productions vehicles
· Experience conducting data acquisition and utilizing test equipment
· Mechanical fabrication to build brackets to install products on vehicles
· Associate degree in mechatronics, electronics, automotive technology or similar
LOCATION AND TRAVEL REQUIREMENTS:
· Up to 30% travel required for this position
ADDITIONAL CONSIDERATIONS:
· Relocation assistance is not offered for this position, and candidates must reside within a commutable distance to Novi, Michigan
· This role requires on-site presence a minimum of three (3) days per week, with the option to work remotely two (2) days per week
