Overview: We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler.
Full-Time Technician Pay Scale: $32.73/hr-$53.03/hr, DOE. (+$1.50/hour lead differential)
Job Responsibilities: The position will involve but not be limited to the following duties:- Assists with scheduling work in the shop and field.
- Troubleshoots & repairs all aspects of our product lines.
- Will be expected to charge out a large percentage of their time to revenue work orders.
- Immediately addresses any safety-related issues in the shop.
- Assists with contamination control procedures to make sure proper steps are being followed.
- Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
- Maintains a clean and organized workplace, orderly flow through the shop.
- Handles special projects as needed/requested by Service Advisors or Service Manager.
- Assists with receiving and delivery of equipment in and out of our yard as needed.
- Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
- Works closely with trainees and technicians.
- Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
- Makes final inspection on all work leaving the service department.
- Ability to work without supervision.
- Develops and enhances working relationships with customers and associates.
- Understands the complete process of the service department.
- After hour's field service, at times, may be required.
- Carries after hour's emergency phone as needed.
- Other duties as assigned.
Qualifications:- Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
- Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
- This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
- All applicants should be familiar with time requirements to perform specific jobs.
- Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
- Consistently achieve set flat rates on work orders.
- Possess strong communication and listening skills, as well as strong problem-solving skills.
- Leadership training preferred but not required.
- Ability to work well within a team environment
- Ability to work with Ag, Truck and Heavy equipment customers.
- Individual must meet driver insurability standards.
- Trade specific tooling required
- Must have valid work authorization and be able to work in the U.S. without company sponsorship.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package:
- Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
- Opportunity for overtime as workload dictates (anything over 10 hours a day is paid at 1.5x your hourly rate)
- Health Insurance - 3 plan options
- Health Savings Account - Employer contribution up to $1,300/year
- Dependent Care Flex Spending Account
- Dental Insurance - 2 plan options
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Employer paid Short-Term Disability Coverage - 60% of base pay
- Maternity and Paternity Benefits
- Holidays
- Paid Time Off (PTO)
- 401(K) Plan
- Employee Assistance Program (EAP) - including Health Coaching
- SmartDollar - employer paid financial planning program
- Legal Shield/ID Shield products
- Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
- Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
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