Technical degree in a mechanical field or equivalent experience required.
Minimum three years mechanical experience, preferably with Caterpillar and AGCO.
Knowledge of mechanical, hydraulic, and electrical systems; troubleshooting experience is key.
Familiarity with DBS, BMTS, and SIS systems is essential.
Ability to achieve set flat rates on work orders consistently.
Strong communication, listening, and problem-solving skills needed.
Leadership training preferred, teamwork ability is essential.
Responsibilities
Assist with scheduling work in the shop and field.
Troubleshoot and repair all aspects of product lines.
Charge a large percentage of time to revenue work orders.
Address any safety-related issues promptly in the shop.
Assist with contamination control procedures diligently.
Support field technicians with tooling, parts ordering, and information dissemination.
Maintain a clean and organized workspace and orderly shop flow.
Benefits
Generous retirement plan with 8% company guaranteed contribution once eligible.
Opportunity for overtime at 1.5x hourly rate for hours over 10 in a day.
Health insurance with three plan options available.
Employer contribution to Health Savings Account of up to $1,300/year.
Paid time off and holidays provided.
Comprehensive dental and vision insurance plans offered.
Employee paid benefits including life insurance and short-term disability coverage.
Full Job Description
Overview:
We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler.
Full-Time Technician Pay Scale: $32.73/hr-$53.03/hr, DOE. (+$1.50/hour lead differential)
Job Responsibilities: The position will involve but not be limited to the following duties:
Assists with scheduling work in the shop and field.
Troubleshoots & repairs all aspects of our product lines.
Will be expected to charge out a large percentage of their time to revenue work orders.
Immediately addresses any safety-related issues in the shop.
Assists with contamination control procedures to make sure proper steps are being followed.
Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
Maintains a clean and organized workplace, orderly flow through the shop.
Handles special projects as needed/requested by Service Advisors or Service Manager.
Assists with receiving and delivery of equipment in and out of our yard as needed.
Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
Works closely with trainees and technicians.
Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
Makes final inspection on all work leaving the service department.
Ability to work without supervision.
Develops and enhances working relationships with customers and associates.
Understands the complete process of the service department.
After hour's field service, at times, may be required.
Carries after hour's emergency phone as needed.
Other duties as assigned.
Qualifications:
Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
All applicants should be familiar with time requirements to perform specific jobs.
Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
Consistently achieve set flat rates on work orders.
Possess strong communication and listening skills, as well as strong problem-solving skills.
Leadership training preferred but not required.
Ability to work well within a team environment
Ability to work with Ag, Truck and Heavy equipment customers.
Individual must meet driver insurability standards.
Trade specific tooling required
Must have valid work authorization and be able to work in the U.S. without company sponsorship.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package:
Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
Opportunity for overtime as workload dictates (anything over 10 hours a day is paid at 1.5x your hourly rate)
Health Insurance - 3 plan options
Health Savings Account - Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance - 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage - 60% of base pay
Maternity and Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) - including Health Coaching
SmartDollar - employer paid financial planning program
Legal Shield/ID Shield products
Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
