The Enterprise Architecture Lead is a senior technical leader within Merkle’s Digital Product Engineering (DPE) practice, part of the broader Digital Experience (DX) organization. DPE serves as Merkle’s rapid innovation engine and cross-capability orchestrator, delivering bespoke product development, composable modernization, and AI-powered solutions for Fortune 100 clients.

This role combines deep enterprise architectureexpertisewith a product engineering mindset. The candidate must be equally comfortable governing complex, multi-platform delivery programs and shaping what gets built and why, leading multi-disciplinary engineering teams through the practical development and delivery of production-grade solutions.

The Enterprise Architecture Leadoperatesin close partnership with DPE’s Technology Lead, who owns the agentic AI and emerging technology workstream on the account. Together, they form a complementary architecture leadership pair: one focused on the foundational platform ecosystem, integration architecture, and delivery governance; the other on next-generation AI capabilities and innovation. This collaboration modelensuresthe client receives both operational stability and forward-looking technical vision from a unified DPE team.

Position Requirements & Scope

This position is aligned with Merkle’s Digital Product Engineering practice, which focuses on building and delivering complex, scalable digital products and platforms for enterprise clients. The position will be focused on one of our top-tier client accounts, a global communications services provider and technology company thatrepresentsa significant growth opportunity within DPE’s portfolio.

Specifically, this position willbe responsible forowning the enterprise architecture layer across the engagement, ensuring platform integrity and delivery rigor as the client’s strategic roadmap progresses.

This is a long-term, strategic leadership role on the account, requiring sophisticated solution positioning, innovative integrations including AI, and capability progression against a strategic roadmap.

Critical Role Requirements

This is a senior, embedded position on a dedicated client team,fillinga specialized enterprise architecture capability within DPE’s delivery model. The Enterprise Architecture Leadis responsible fortranslating an approved strategic roadmap intoshipped,scalable solutions - ensuring architectural coherence, platform interoperability, and execution discipline across every workstream. This role is essential for:

• Architectural Governance & Delivery Oversight- Owning the end-to-end technical architecture across the engagement, ensuring all solution components align to the approved roadmap, adhere to enterprise standards, and are delivered with the quality and rigor expected of a world-class digital product engineering organization.

• Multi-Platform Solution Architecture- Designing and governing integrated, enterprise-class solutions anchored in the Adobe ecosystem (AEM, AEP, Target, Analytics, Workfront) while orchestrating adjacent platforms (Salesforce Clouds, middleware, data infrastructure, and enterprise integration layers) into a unified, cohesive architecture. This includes defining clear architectural boundaries andintegrationcontracts with the agentic AI workstream.

• Web & Digital Experience Delivery- Leading theinitialphase of work focused on uplifting the client’s most critical digital properties, using Adobe Experience Manager as the foundational platform while ensuring the architecture is composable enough to support future modernization and AI-powered enhancement.

• Enterprise Integration Architecture- Designing scalable integration patterns across platforms, APIs, data layers, and middleware to ensure seamless data flow, system interoperability, and operational resilience across a complex, global technology estate. This includes defining theintegrationsurface between traditional platform services and emerging AI/agent capabilities.

• Delivery Excellence & Execution Discipline- Bringing the operational rigor and deliverymethodologyof a world-class product engineering engagement: sprint-level architecture involvement, technical debt management, dependency mapping, risk mitigation, and hands-on leadership that keeps large, multi-team programs on track.

• Technical Leadership & Team Orchestration- Leading and mentoring multi-disciplinary delivery teams (developers, platform specialists, data engineers, QA) across workstreams, ensuring technical alignment, quality standards, and consistent architectural decision-making.

• Client-Facing Technical Partnership- Serving as a senior technical authority with client stakeholders at the VP and C-suite level, translating complex architectural decisions into business-relevant language and building confidence in the delivery approach. Presenting a coherent technical narrative that connects platform stability with innovation velocity.

• Innovation Within Execution-Identifyingand incorporating emerging capabilities (AI-powered personalization, intelligent automation, agentic workflows) into the delivery roadmap where they add measurable value, not as theoretical exercises, but as production-ready enhancements integrated within the existing architecture. Working with DPE’s TechnologyLeadto evaluate where AI capabilities should be natively embedded vs. independently orchestrated.

• Cross-Practice Orchestration- Collaborating with Merkle’s adjacent practices (Content Technology, Commerce, Experience Design, Analytics) to compose solutions where DPE provides the product engineering spine. Ensuring solution designs leverage cross-practiceexpertisewhile maintaining DPE’s architectural standards and delivery accountability.

Business Impact & ROI

This role is the linchpin between strategy and delivered value. Without senior enterprise architecture leadership, complex multi-platform engagements risk fragmentation, scope drift, and technical debt that erode both client outcomes and Merkle margins.

The Enterprise Architecture Lead directly protects and grows the engagement by ensuring delivery stays on-roadmap, architectureremainssound under the pressure of real-world execution, and the client sees consistent, tangible progress. This is the role that earns the next phase of work, not througha pitch, but through proof of execution.

Critically, this roleoperatesin tandem with DPE’s Technology Lead on the agentic workstream, whichrepresentsthe largest growth opportunity on the account. Byestablishinga stable, well-governed platform foundation, the Enterprise Architecture Lead creates the conditions for the agentic workstream to deliver at pace and scale, directly supporting DPE’s revenue growthobjectives.

This hire reinforces Merkle’s credibility as a premier digital product engineering partner,demonstratingthat DPEdoesn’tjust design solutions but builds and ships them at enterprise scale with the architectural discipline and product thinking that Fortune 100 clients expect.

Qualifications

• Bachelor’s degree from an accredited college/university;Master’sdegree or relevant certifications (Adobe Certified Expert/Master, Salesforce certifications, TOGAF, AWS/GCP) strongly preferred

• 15+ years of hands-on enterprise architecture and solution delivery experience, witha significant portionspent in large-scale SI or digital product engineering environments (e.g., Accenture, Deloitte Digital, Thoughtworks, or equivalent product-minded organizations)

• Broad multi-platform fluency: Working delivery experience with adjacent enterprise platforms including Salesforce (Marketing Cloud, Data Cloud, Service Cloud), middleware/integration platforms (MuleSoft, Informatica, or equivalent), cloud infrastructure (AWS, Azure, GCP), and data platforms (Snowflake or similar). The differentiator is the ability to compose these into a unified architecture rather thanoperatethem in isolation.

• AI literacy and integration aptitude: While not required to be an AI/ML specialist, mustdemonstratea working understanding of how agentic AI, LLM-powered services, and intelligent automation integrate into enterprise architectures. Comfort collaborating with AI-focused engineering leads and defining architectural seams between traditional platform services and AI capabilities.

• Proventrack recordof delivering large, complex, multi-year, globalSIor product engineering engagements ($10M+ scope) from architecture through go-live, including governance of multi-team, multi-vendor delivery models

• Demonstrated experience designing and governing enterprise integration architectures - APIs, event-driven patterns, ETL/ELT pipelines, and middleware orchestration

• Ability tooperateat the C-suite level with poise and credibility, translating technical architecture into business outcomes and building long-term trusted advisor relationships

• Strong deliverymethodologyexperience - fluent in Agile at scale (SAFe, Scrum of Scrums), waterfall-hybrid models, and the practical realities of governing large programs

• Product engineering mindset: Ability to think beyond governance and into roadmap ownership, backlog strategy, and framing technical debt as a product decision rather than solely a risk register item

• Hands-on leadership style - this role requires someone who can whiteboard an architectureand present to a CTO in the same week

• Excellent organizational, communication, and presentation skills with exceptional attention to detail

• Experience working within or alongside digital agency, CXM, or product engineering environments is a strong plus