Lowe’s

Lead Engineer CIAM (Customer Identity Acess Management), Information Security

Lowe’s • $120K — $145K *
Charlotte, NC 28269Hybrid
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Cybersecurity, or related field, or equivalent experience.
  • 7+ years of software engineering or Identity & Access Management experience.
  • 5+ years designing and supporting enterprise CIAM solutions.
  • Experience with enterprise CIAM platforms like ForgeRock, Ping Identity, or Auth0.
  • Strong understanding of modern authentication protocols such as OAuth 2.0 and OpenID Connect.
  • Experience with API development or integration.
  • Strong troubleshooting skills in distributed identity systems.

Responsibilities

  • Lead the design and operation of the CIAM platform for customer identities.
  • Serve as the technical expert on identity architecture and authentication.
  • Design secure identity solutions using modern protocols and standards.
  • Lead discussions on customer registration and identity orchestration.
  • Drive modernization initiatives across the CIAM ecosystem.
  • Design scalable and resilient identity services for enterprise applications.
  • Collaborate with cross-functional teams to secure customer identity capabilities.

Benefits

  • Professional development opportunities and mentorship.
  • Collaborative work environment with cross-functional teams.
  • Impactful role supporting millions of customer identities.
  • Opportunities to drive modernization and evaluate new technologies.
Full Job Description

The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise customer identity platform. This role provides technical direction for secure, scalable identity services supporting millions of customer accounts across digital experiences. The engineer partners with digital, product, engineering, architecture, and cybersecurity teams to deliver authentication, authorization, identity lifecycle, and customer profile management capabilities while driving platform reliability, operational excellence, and future CIAM strategy.

Key Responsibilities:

• Lead the design, implementation, and operation of Lowe's enterprise Customer Identity and Access Management (CIAM) platform supporting millions of customer identities.

• Serve as the technical expert for customer identity architecture, authentication, federation, identity lifecycle management, and customer profile services.

• Design and implement secure identity solutions using OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, REST APIs, and modern authentication standards.

• Lead architecture and design discussions for customer registration, login, MFA, account recovery, progressive profiling, and identity orchestration.

• Drive modernization initiatives across the CIAM ecosystem, evaluating emerging identity technologies and cloud-native platforms.

• Design highly available, scalable, and resilient identity services that support enterprise digital applications.

• Partner closely with Digital Product, Engineering, Enterprise Architecture, Infrastructure, and Cybersecurity teams to deliver secure customer identity capabilities.

• Lead complex troubleshooting efforts involving authentication, federation, identity synchronization, directory services, and customer identity integrations.

• Establish engineering standards, development best practices, operational procedures, and technical documentation for CIAM services.

• Mentor engineers through architecture reviews, design sessions, code reviews, and technical coaching.

• Provide technical leadership during production incidents, platform upgrades, vendor engagements, and root cause analysis.

• Drive continuous improvements in platform scalability, performance, observability, automation, and operational excellence.

• Evaluate new CIAM technologies and make recommendations that align with Lowe's long-term customer identity strategy.

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or related field (or equivalent experience)

• 7+ years of software engineering, Identity & Access Management, or related experience

• 5+ years designing, implementing, and supporting enterprise Customer Identity and Access Management (CIAM) solutions

• Experience with one or more enterprise CIAM platforms such as ForgeRock, Ping Identity, Auth0, Okta Customer Identity, Transmit Security, or Microsoft Entra External ID

• Strong understanding of OAuth 2.0, OpenID Connect (OIDC), SAML, SCIM, JWT, MFA, WebAuthn/FIDO2, and modern authentication protocols

• Experience with LDAP directories, identity synchronization, customer profile management, and identity lifecycle services

• Experience developing or integrating REST APIs and microservices

• Experience with Java, JavaScript, Groovy, or similar programming languages

• Strong troubleshooting and problem-solving skills across distributed identity systems

 

Preferred Qualifications:

• Experience administering and developing on the ForgeRock Identity Platform (AM, IDM, DS)

• Experience with Ping Identity products or Auth0

• Experience supporting customer identity platforms at enterprise scale

• Experience with Kubernetes, containers, CI/CD pipelines, and cloud platforms (Azure or AWS)

• Experience designing highly available, resilient distributed systems

• Experience with identity modernization and platform migration initiatives

• Experience mentoring engineers and leading technical initiatives across cross-functional teams

 

Preferred Certifications:

  • ForgeRock Certified Professional
  • Ping Identity Certified Professional
  • Okta Certified Professional
  • Transmit Security Product Certification
  • Google Professional Cloud Security Engineer
  • Google Professional Cloud Architect
  • CISSP
  • CRISC

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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