5+ years of veterinary experience, including emergency and critical care
Leadership experience in a veterinary or medical setting
Proven ability to manage departmental operations effectively
Strong interpersonal and communication skills
Ability to collaborate with a multidisciplinary team
Commitment to continuous education in veterinary medicine
Current state veterinary license and eligibility for specialty certification.
Responsibilities
Oversee daily operations of the Emergency & Critical Care Department
Facilitate a supportive work environment among staff
Address and resolve departmental issues promptly
Assist in developing and implementing training programs for the team
Manage schedules and staffing for emergency clinicians
Ensure compliance with medical record standards
Foster strong relationships with the referral veterinary community.
Benefits
Competitive compensation without negative accrual
Relocation assistance offered
Comprehensive health benefits including vision and dental
401k plan with employer matching contributions
24/7 mental health support through Lyra Health
Generous parental leave policies
Paid leave for pet adoption and bereavement
Annual paid time off and continuing education support
Employee discounts for pet services.
Full Job Description
Description
RESPONSIBILITIES:
In addition to the duties entrusted to an Associate veterinarian, the Emergency & Critical Care Department Head is responsible for the following:
Work to ensure the efficient and smooth operation of the Emergency & Critical Care Department to provide optimal patient care and client service.
Work with the leadership team, critical care specialist(s), clinicians, and ER staff to provide a positive and supportive working environment.
Troubleshoot organizational and interpersonal issues within the department. Seek assistance from the Hospital Administrator or People Operations department as needed to facilitate a resolution.
Assist in the implementation of the ER Academy or reintroduction of internship program to the hospital.
Assist in the interview, hiring, and onboarding process of emergency clinicians, interns and/or ER Academy applicants.
Manage the emergency clinician's schedule.
Work with the Medical Director and hospital administrator/practice manager to help cover shifts if an Emergency Clinician is unable to work a shift.
Ensure that the clinicians and medical team within the department are maintaining medical records in compliance with Pathway standards.
With the assistance of the Medical Director and Leadership Team, develop forms, templates, and tools necessary for the department to achieve operational efficiency.
Aid Medical Director and criticalist(s) in the creation of medical standards and protocols.
Liaison with the Medical Director, critical care specialist(s), and the Pathway National Medical Emergency & Critical Care Specialty Director to ensure that the highest medical standards are achieved.
Liaison with the referring veterinarian community to ensure a high level of client and rDVM satisfaction with the services provided by the Emergency & Critical Care Department.
Interface with the inventory manager, lead technicians, doctor staff, and other personnel to troubleshoot department logistics (i.e. inventory stock, equipment maintenance, scheduling, etc).
Assist in researching and resolving client complaints and work to solve client service issues when they arise on a shift.
Interface with the tech leads/Emergency Department Service Technician Manager for the department for technician staffing needs.
Help design and participate in the training programs for technicians, interns, externs, and ER DVM's
Coordinate with other Department Leads and Specialists to best facilitate interdepartmental collaboration.
Interface with the inventory manager, lead technicians, doctor staff, and other personnel to troubleshoot department logistics (i.e. inventory stock, equipment maintenance, scheduling, etc).
Perform other duties as necessary to promote the growth and success of the Emergency &Critical Department and the Pet Emergency & Specialty Center.
You take great care of Animals. We take great care of YOU!
Benefits - our care in action- Some of these benefits are for PT and FT Associates only.
We believe in supporting people as individuals and designed our benefits to address all aspects of your well-being. Here, you'll have the quality of life (and work) to meet your unique needs.
We center our benefits around...
Family support and wellness so that you have security and support no matter the size and shape of your family
Financial stability so that you feel confident in your future
Mental health & well-being, as we recognize and offer resources to alleviate the unique challenges that come in veterinary care
Educational support because knowledge isn't just power, it's fundamental
Plus, we have a Medical Excellence & Education platform including a Clinical Research Committee, Specialty Directors Board, Doctor Mentorship Committee, and more! This platform is designed to support and empower you with the knowledge, tools, and resources to strengthen and nurture your professional journey.
BENEFITS
Competitive compensation (no negative accrual)
Relocation assistance available
Health benefits (vision/dental/life insurance too)
401k w/ employer match
Mental health support; 24/7 Lyra Health
8-weeks paid parental leave
Paid PURRental leave for a newly adopted pet
Bereavement leave to include loss of pet leave
Annual paid time off
Generous employee pet discounts
Annual CE stipend and dedicated CE PTO
And so much More!
About Thrive Pet Healthcare
Thrive Pet Healthcare is a veterinary services company that provides affordable and convenient pet care to pet owners. The company offers a range of services, including vaccinations, wellness exams, and dental care, as well as diagnostic and treatment services for sick or injured pets. Thrive Pet Healthcare is committed to providing high-quality care to pets and their owners, and to making pet care accessible to everyone. The company has a team of experienced veterinarians and support staff who are dedicated to providing compassionate care to pets.
