Description RESPONSIBILITIES: In addition to the duties entrusted to an Associate veterinarian, the Emergency & Critical Care Department Head is responsible for the following:
- Work to ensure the efficient and smooth operation of the Emergency & Critical Care Department to provide optimal patient care and client service.
- Work with the leadership team, critical care specialist(s), clinicians, and ER staff to provide a positive and supportive working environment.
- Troubleshoot organizational and interpersonal issues within the department. Seek assistance from the Hospital Administrator or People Operations department as needed to facilitate a resolution.
- Assist in the implementation of the ER Academy or reintroduction of internship program to the hospital.
- Assist in the interview, hiring, and onboarding process of emergency clinicians, interns and/or ER Academy applicants.
- Manage the emergency clinician's schedule.
- Work with the Medical Director and hospital administrator/practice manager to help cover shifts if an Emergency Clinician is unable to work a shift.
- Ensure that the clinicians and medical team within the department are maintaining medical records in compliance with Pathway standards.
- With the assistance of the Medical Director and Leadership Team, develop forms, templates, and tools necessary for the department to achieve operational efficiency.
- Aid Medical Director and criticalist(s) in the creation of medical standards and protocols.
- Liaison with the Medical Director, critical care specialist(s), and the Pathway National Medical Emergency & Critical Care Specialty Director to ensure that the highest medical standards are achieved.
- Liaison with the referring veterinarian community to ensure a high level of client and rDVM satisfaction with the services provided by the Emergency & Critical Care Department.
- Interface with the inventory manager, lead technicians, doctor staff, and other personnel to troubleshoot department logistics (i.e. inventory stock, equipment maintenance, scheduling, etc).
- Assist in researching and resolving client complaints and work to solve client service issues when they arise on a shift.
- Interface with the tech leads/Emergency Department Service Technician Manager for the department for technician staffing needs.
- Help design and participate in the training programs for technicians, interns, externs, and ER DVM's
- Coordinate with other Department Leads and Specialists to best facilitate interdepartmental collaboration.
- Interface with the inventory manager, lead technicians, doctor staff, and other personnel to troubleshoot department logistics (i.e. inventory stock, equipment maintenance, scheduling, etc).
- Perform other duties as necessary to promote the growth and success of the Emergency &Critical Department and the Pet Emergency & Specialty Center.
You take great care of Animals. We take great care of YOU! Benefits - our care in action- Some of these benefits are for PT and FT Associates only.
We believe in supporting people as individuals and designed our benefits to address all aspects of your well-being. Here, you'll have the quality of life (and work) to meet your unique needs.
We center our benefits around...
- Family support and wellness so that you have security and support no matter the size and shape of your family
- Financial stability so that you feel confident in your future
- Mental health & well-being, as we recognize and offer resources to alleviate the unique challenges that come in veterinary care
- Educational support because knowledge isn't just power, it's fundamental
Plus, we have a Medical Excellence & Education platform including a Clinical Research Committee, Specialty Directors Board, Doctor Mentorship Committee, and more! This platform is designed to support and empower you with the knowledge, tools, and resources to strengthen and nurture your professional journey.
BENEFITS - Competitive compensation (no negative accrual)
- Relocation assistance available
- Health benefits (vision/dental/life insurance too)
- 401k w/ employer match
- Mental health support; 24/7 Lyra Health
- 8-weeks paid parental leave
- Paid PURRental leave for a newly adopted pet
- Bereavement leave to include loss of pet leave
- Annual paid time off
- Generous employee pet discounts
- Annual CE stipend and dedicated CE PTO
And so much More! 
