Lead Desk Officer

Lead Desk Officer

Arlington, VA

The Diplomatic Pouch and Mail (DPM) Lead Desk Officer provides senior-level operational oversight, technical guidance, and leadership in support of DPM operations.  This position ensures diplomatic pouch and mail services are delivered efficiently, effectively, and in accordance with applicable laws, rules, regulations, activities, and customer needs.

The Lead Desk Officer serves as the primary point of contact and liaison for the Desk Officer team, provides oversight and guidance to subordinate personnel, coordinates the resolution of complex operational issues, and supports continuous improvement across Diplomatic Post Office (DPO) and Unclassified Pouch (UCP) operations.

• Provides senior-level customer service, operational support, and technical recommendations to DPM management and other stakeholders
• Supervises, directs and coordinates the activities of subordinate Desk Officers with DPM and contract management, providing work guidance, performance feedback and operational oversight
• Monitors Diplomatic Pouch and Mail operations [both Diplomatic Post Office (DPO) and Unclassified Pouch (UCP)], identifies disruptions, operational risks and implements corrective actions that balance service requirements, transportation effectiveness, service quality, and cost efficiency
• Serves as primary POC for complex operational issues, coordinates resolution efforts with appropriate stakeholders, maintains detailed logs, and communicates findings and recommendations to overseas posts and DPM management
• Regularly liaises with USPS, Department of War (DoW), and other Federal agencies, as applicable, to resolve operational issues
• Provides advanced technical guidance and operational oversight to post mailroom operations at overseas posts to ensure services are efficient, compliant, and effective
• Conducts compliance reviews and operational evaluations of post mailroom operations, identifies deficiencies and opportunities for improvement, and provides actionable recommendations to management
• Participates in developing, updating, and presenting online training materials supporting users of the Department of State’s system of record – currently the Integrated Logistics Management System (ILMS) - and the military’s Automated Military Postal System (AMPS)
• Monitors and evaluates mailroom operations, dispatch schedules, transportation routes, carriers, mail metrics (i.e., volumes, scan events, etc.), ILMS profiles, global events, and communications to identify trends, troubleshoot system issues and resolving complex diplomatic pouch and mail management challenges
• Occasionally travels to CONUS and OCONUS sites; GOV use authorized for travel between local sites
• Other duties as assigned

• High school diploma or equivalent GED required
• 5+ years’ experience with international postal logistics
• 5+ years’ leadership experience at the team level or above, including personnel oversight, work coordination, or operational leadership
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations
• Active Top Secret clearance, consistent with the position’s clearance requirement
• Successfully pass background and drug screening

Preferred Qualifications:

• Bachelor's degree or higher in a relevant field preferred
• Proficiency with DoW APMS, USPS Postal Explorer, and USPS Product Tracking preferred
• Experience with Diplomatic Pouch and mailroom operations

Knowledge, Skills and Abilities:

• Proficiency with AMPS and ILMS, or ability to become proficient within 90 days of onboarding
• Proficiency with Microsoft Office software
• Ability to travel <25%

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

#Chenega Defense & Aerospace Solutions, LLC