Strong commercial HVAC service experience with complex issue resolution skills.
Experience in mentoring or providing technical direction to other technicians.
Working knowledge of HVAC equipment, electrical systems, refrigeration, and controls.
Strong organizational skills for effective service priority management.
Clear communication with a customer-focused approach.
Willingness to remain hands-on while taking on leadership responsibilities.
Genuine interest in developing into field management.
Valid driver's license with an acceptable driving record.
Responsibilities
Diagnose, troubleshoot, repair, and maintain commercial HVAC equipment and systems.
Perform preventative maintenance, system inspections, and operational checks.
Identify issues and recommend corrective actions for electrical, mechanical, refrigerant, and controls-related problems.
Serve as a technical resource for technicians, resolving difficult service calls.
Support complex repairs and verify proper equipment operation before completion.
Communicate findings and recommendations clearly to customers and service leadership.
Mentor apprentices and less-experienced technicians through hands-on guidance.
Benefits
Competitive pay
Comprehensive health insurance (including dental and vision)
Health Saving Account with company contribution
Paid Life Insurance
401(k) plan with company matching
Generous paid time off
Paid Holidays
Professional development assistance
Employee discount
Full Job Description
Lead Commercial HVAC Service Technician
Department: Service
Employment Type: Full Time
Location: Amherst, NY
Compensation: $35.00 - $45.00 / hour
Description
Position Overview
DWC Mechanical | Buffalo, NY $35-$45/hour, based on experience | Full-Time
DWC Mechanical is seeking an experienced Lead Commercial HVAC Service Technician to support our Buffalo operation, provide technical leadership in the field, and develop toward a future Field Manager position.
This opportunity is ideal for a skilled commercial HVAC technician who enjoys solving challenging service issues, helping other technicians succeed, and taking ownership of the customer experience. You'll initially remain hands-on with diagnostics, repairs, and maintenance while assuming increasing responsibility for technician support, quality control, and field coordination.
Responsibilities
Key Responsibilities
Commercial HVAC Service & Technical Leadership
Diagnose, troubleshoot, repair, and maintain commercial HVAC equipment and systems.
Perform preventative maintenance, system inspections, and operational checks.
Identify electrical, mechanical, refrigerant, and controls-related issues and recommend appropriate corrective action.
Serve as a technical resource for other technicians, helping resolve difficult service calls and recurring equipment problems.
Support complex repairs and help verify that equipment operates properly before work is considered complete.
Communicate findings, repair recommendations, and equipment concerns clearly to customers and service leadership.
Technician Development & Quality
Mentor apprentices and less-experienced technicians through hands-on guidance and troubleshooting support.
Reinforce consistent standards for workmanship, safety, documentation, and customer service.
Help identify training needs and support technicians in building their skills and independence.
Assist with reviewing completed work and resolving callbacks to improve service quality.
Lead by example through reliability, professionalism, accountability, and follow-through.
Field Coordination & Customer Support
Coordinate with the Service Manager and dispatch team on job priorities, technical support needs, and field challenges.
Communicate parts requirements, repair status, follow-up needs, and potential delays promptly.
Help ensure technicians have the information, tools, and materials needed to complete assigned work.
Build trusted relationships with facility personnel, property managers, and other customer contacts.
Help resolve customer concerns and escalate issues appropriately.
Maintain accurate service records and ensure proper care of company vehicles, tools, and equipment.
Growth Toward Field Manager
As you develop in the role, you'll work with service leadership to take on greater responsibility for:
Day-to-day field coordination and technician support.
Coaching, onboarding, and development of service technicians.
Monitoring workmanship, productivity, safety, and customer satisfaction.
Addressing escalated service issues and reducing repeat visits.
Improving communication between technicians, dispatch, and service management.
Progression will be based on demonstrated technical judgment, leadership ability, communication, performance, and business needs.
Qualifications
What We're Looking For
Strong commercial HVAC service experience with the ability to independently diagnose and resolve complex equipment issues.
Experience supporting, mentoring, or providing technical direction to other technicians.
Working knowledge of commercial HVAC equipment, electrical systems, refrigeration, and controls.
Strong organizational skills and the ability to manage service priorities effectively.
Clear communication and a professional, customer-focused approach.
Willingness to remain hands-on while gradually taking on broader leadership responsibilities.
A genuine interest in developing into field management.
Valid driver's license with an acceptable driving record.
Preferred Qualifications
Previous lead technician, service supervisor, or similar field leadership experience.
EPA Section 608 certification.
HVAC trade school or apprenticeship training.
Experience with building automation systems, advanced controls, VRF systems, boilers, or chillers.
Experience using digital service documentation and field-service management software.
Ready to turn your technical experience into a leadership opportunity? Join DWC Mechanical and help grow our service team!
Benefits
Competitive pay
Comprehensive health insurance (including dental and vision)
