Job SummaryIn this position, the Business Systems Analyst Lead serves as a liaison between Marketing, business stakeholders and Digital Services teams to translate business needs into clear, actionable digital solutions. The role supports the development and enhancement of capabilities across consumer-facing digital experiences, including websites and patient communications, based on evolving business priorities. This position also partners with stakeholders on outreach and engagement initiatives, helping refine business requests, clarify communication needs and translate requirements into well-defined work that can be efficiently executed by development teams. Success in this role requires strong cross-functional collaboration, the ability to bring structure and clarity to complex requests, and an understanding of how digital capabilities and communications support consumer and business objectives.
Essential Functions- Aware of the implications of applying new/differing technology to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems scopes and objectives for developing new, or improving existing, information systems.
- Accountable for business analysis, working with users to define their needs, and then documenting those requirements.
- Takes ownership of the operational support for assigned systems, including leading the creation of written support documentation and facilitating knowledge transfer between teams and individuals involved in support.
- Manages and maintains customer relationships, and resolves their concerns. Leads and coaches others in troubleshooting issues with existing systems. Accountable for resolution of implementation and support issues, and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established IS procedures for problem and situation management.
- Leads risk assessment and root cause analysis efforts.
- Effectively communicates to leadership the status and resolution plan for complex technology issues.
- Remains current with business or clinical requirements and needs, based upon future industry trends and changes and understands the implications for existing technology. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership.
- Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence. Seen and used by your team members as a "go to" person for expertise in business systems analysis. May also be seen as an expert in the industry outside of the organization.
QualificationsRequired
- Bachelor's Degree or equivalent
- 5 years of relevant experience in the field
Preferred
- Master's Degree or equivalent
- 7 years of relevant experience including experience formulating and defining systems scopes and objectives.
- Experience in systems development lifecycle including, requirements gathering and design.
- Participant in multiple phases of an integrated system implementation.
- Background in health care, sciences or information systems.
Primary LocationSITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
Department NameCommunications - Corporate
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work8:00 a.m. - 5:00 p.m.
Days WorkedMonday to Friday
Weekend FrequencyN/A
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