Job Purpose & ScopeCollaborates with senior leaders and business unit managers to develop, implement, and maintain programs, plans, and exercises to validate recovery capabilities that contribute to the overall quality of business resilience across the Bank.
Essential Job Functions- Assists in the development, implementation, and maintenance of a robust, enterprise-wide Business Resilience Program.
- Assists in the development and facilitation of risk and/or threat assessments related to Business Continuity and Disaster Recovery.
- Assists in the development and management of Business Continuity and Disaster Recovery Plan(s).
- Assists in the facilitation, enhancement, and maintenance of Business and Application Impact Analyses.
- Assists in the identification and implementation of program enhancements and efficiencies.
- Advises management on the status of Business Resilience risks, standards, regulations, recovery solutions, and trending program elements.
- Monitors Bank systems for potential disruptions and escalate to senior management when appropriate.
- Responds timely to all inquiries and/or notifications of disruptions, with partners at various levels of the organization, including when on call as scheduled (evenings, weekends, and holidays, etc.).
- Acts as the incident manager for high severity disruptions and escalates to senior management when necessary. Acts as an escalation point for specialists and other analysts for medium and high severity disruptions.
- Develops and provides training on planning and crisis management activities to business resilience specialists and analysts.
- Supports business resilience specialists and analysts in their essential job functions.
- Develops and provides training to business partners, as needed, on their roles in various business resilience activities.
- Follows established response processes and procedures and identifies anomalies and escalates when the need to deviate arises.
- Communicates and works effectively with all levels of management.
- Logs managed events, documents test plans, and creates succinct deliverables with accuracy.
- Assists in overseeing the completion of action items resulting from tests and live events.
- Supports the development and execution of Business Resilience program exercises and/or testing including events that take place on evenings and weekends.
Knowledge, Skills & Abilities- Knowledge of Business Resilience Program Development to include the creation and maintenance of a testing and exercise plan.
- Advanced knowledge and understanding of Business Continuity concepts, frameworks, and principles.
- Comprehensive knowledge of banking operations and financial services.
- Comprehensive knowledge of the Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbook for Business Continuity Planning.
- Ability to utilize discretion and sound judgment in decision-making.
- Ability to lead the department in the absence of management.
- Ability to communicate effectively both verbally and in writing.
- Ability to work without close
- Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
- Ability to demonstrate excellent customer service skills.
- Ability to maintain confidentiality.
- Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.
- Ability to demonstrate flexibility and attention to detail in a continually changing environment.
- Ability to demonstrate creativity, critical thinking, initiative, and problem-solving skills to identify enhancements to the Business Resilience program.
- Skills in using computer and Microsoft products, including PowerApps, PowerBI, and SharePoint (including the use of Nintex) in addition to traditional Microsoft Office products like Word, PowerPoint and Excel.
Basic Qualifications- Bachelor's degree in job-related field or commensurate work experience, required.
- 5+ years of work experience in crisis management, business continuity, business resilience, disaster recovery and/or related experience, required.
- 3+ years of work experience developing business continuity plans and strategies and/or managing business continuity related exercises, required.
- 4+ years of work experience in financial services, preferred.
- Certified Business Continuity Professional, Certificate of the Business Continuity Institute, or other related professional certification, required.
Job ExpectationsOperate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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