5+ years of corporate B2B collections experience, including 2+ years in a SaaS or subscription software environment.
Familiarity with mid-market and enterprise procurement systems like Coupa and Ariba.
Proficient in ERPs and billing systems such as NetSuite, Sage Intaact, and Salesforce.
Responsibilities
Design and execute standard operating procedures for the collections lifecycle.
Serve as the primary escalation point for complex, high-value past-due accounts.
Monitor and report on collection metrics, including DSO and bad debt reserves.
Collaborate with Account Executives, Customer Success Managers, and Legal teams to resolve collection barriers.
Benefits
Flexible work schedule with onsite requirements only three days a week.
Opportunity to lead and innovate collection strategies in a SaaS environment.
Engagement with cross-functional teams to enhance customer relationships.
Full Job Description
SaaS Accounts Receivable Collections Lead
Position Overview
We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts.
Key Responsibilities
• Strategy Execution: Design and execute standard operating procedures for the collections lifecycle, optimizing automated dunning sequences alongside high-touch personal outreach.
• Escalation Management: Serve as the primary escalation point for complex, high-value past-due enterprise accounts, negotiating structured payment plans when necessary.
• Metrics & Reporting: Monitor and report weekly/monthly updates on collection metrics, including DSO, Aging Bucket migrations, and bad debt reserves to finance leadership.
• Cross-Functional Collaboration: Partner closely with Account Executives, Customer Success Managers, and Legal teams to resolve collection barriers without jeopardizing account expansion opportunities.
Qualifications
• 5+ years of corporate B2B collections experience, with at least 2+ years specifically within a SaaS or subscription software environment.
• Deep familiarity with mid-market and enterprise procurement systems (e.g., Coupa, Ariba).
• Strong proficiency in ERPs and specialized billing systems (e.g., NetSuite, Sage Intaact, Salesforce).
