Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Hartford, CT, Plano, TX, Raleigh, NC, Richardson, TX, Tempe, AZ
State / Region / Province
Arizona, Connecticut, North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
154843BR
Technical Skills 1
Foundational|Service Management|ITIL
Technical Skills 2
Technology|Cloud Platform|AWS Core services
Technical Skills 3
Technology|Cloud Platform|AWS Networking Services
Technical Skills 4
Technology|Infrastructure-Server Administration|Unix Server administration (HP-UX,IBM-AIX, Sun Solaris, Redhat Linux)
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience• As a AWS Cloud Engineer, you will lead incident management for a leading client in the financial services sector, operating as the command center for business-impacting production incidents in a 24/7/365 environment. • Drive high-priority incidents to resolution, lead large technical bridge calls, and partner with engineering teams on root cause analysis and operational improvements.
• Ability to lead response, triage and impact mitigation for high-priority and complex technology incidents, using the client's incident management processes.
• Ability to troubleshoot and find root cause quickly using monitoring, application performance management, wire data analytics and event correlation tools; drive a permanent fix or workaround.
• Need to be able to run and guide incident and technical follow-up calls with 20-100 participants, influencing other technical teams and articulating troubleshooting steps clearly.
• Need to act as the primary point of contact for management and stakeholders during business-impacting incidents, with timely status updates and proper functional and management escalation.
• Will be asked to partner with the Correction of Errors (COE) team on RCA documentation, lessons learned and implementation of enhancements.
• Understanding of how to analyze data across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP.
• Ability to track and report incident trends and metrics (MTTR, MTTD) to senior leadership; recommend enhancements and lead approved implementations.
• Must be able to collaborate with other teams to improve proactive monitoring and observability.
• Will need to participate in on-call rotation, including weekends and night shifts.
Preferred Skill and Experience• AWS Certified Solutions Architect - Associate or above is a plus
• AWS Certified SysOps Administrator is a plus
• ITIL certification is a plus
• OpenTelemetry, SignalFx experience is a nice to have
• Experience with Splunk, Datadog or Dynatrace is a plus
• Knowledge of SRE practices (SLIs/SLOs, error budgets) is a plus
• Experience writing post-incident reviews is a plus
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
