Proven experience leading AV Technician or Engineering teams.
Hands-on experience with AV equipment (Extron, Cisco, Crestron, AMX).
Ability to read and interpret technical plans.
Experience with AV/VC integrations.
Strong organizational and time management skills.
Responsibilities
Lead AV/TelePresence product installations and de-installations.
Supervise and guide AV Technicians during projects.
Configure endpoints and infrastructure for optimal performance.
Conduct room audits to ensure technology efficiency.
Perform preventative maintenance and readiness checks.
Benefits
National travel opportunities to diverse client sites.
Possibility for ongoing technical development and training.
Engagement in high-impact projects that enhance skills.
Collaborative work environment that values input.
Opportunity to lead and mentor junior technicians.
Full Job Description
WHAT YOU WILL DO:
As a Lead AV Installation Technician, you will oversee the deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.
**THIS POSITION REQUIRES UP TO 70% TRAVEL.
KEY RESPONSIBILITIES:
Lead the installation and de-installation of AV/TelePresence products.
Supervise and guide AV Technicians during installation projects.
Configure endpoints and infrastructure.
Conduct room audits to ensure optimal technology performance.
Perform preventative maintenance and readiness checks.
Identify and resolve equipment failures with effective solutions.
Complete post-installation assessments and user acceptance testing.
Install software upgrades and manage break/fix and RMA requests.
Act as a technical escalation point for ongoing faults.
Interface with clients on-site in alignment with service level agreements.
Provide project reporting and updates to management.
Document hardware failures and supervise rack building processes.
Travel nationally to customer sites as required.
ESSENTIAL CRITERIA:
Proven experience leading AV Technician or Engineering teams.
Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
Ability to read and interpret technical plans and perform necessary configurations.
Experience with AV/VC integrations.
Agile mindset with a strong sense of urgency.
High responsiveness, efficiency, and professionalism in customer interactions.
Strong problem-solving mindset and technical curiosity.
Ability to thrive in fast-paced, high-pressure environments.
Commitment to continuous technical development.
Willingness and eligibility to travel and work globally.
Reliable and capable of working independently and collaboratively.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Critical thinking and adaptability to changing work conditions.
Motivated team player.
DESIRABLE CRITERIA:
Technical proficiency in:
Control Systems: Crestron, AMX, Extron
Audio Systems: BIAMP, QSC, Polycom
Video Systems: Cisco, Polycom
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
