Full Job Description
The Lead Analyst directly assists the Manager, Analyst in daily client service activities, while functioning with limited direct supervision. The Lead Analyst serves as a mentor to Analysts and Senior Analysts, and reviews their work, providing guidance to enhance productivity and ensure they are operating at optimal utilization. The Lead Analyst is responsible for creating positive team member experiences, which lead to excellent client service and drive revenue and profit for the Firm. The ideal candidate with have analytical and problem-solving skills, coupled with strong people skills. The successful candidate will be effective in researching issues, reconciling databases, and completing detailed calculations. Successful Ryan team members embrace and live Ryan's values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.
Duties and responsibilities, as they align to Ryan's Key Results
People:
Create a positive team member experience.
Client:
Responds to client inquiries and requests from tax authorities.
Value:
Understands and utilizes applicable software and OneSource Property Tax Systems.
Manages and monitors the group's daily workflows to meet all internal and state mandated deadlines.
Prioritizes, delegates, and manages emergencies.
Manages timely completion of tasks, using knowledge of tax deadlines.
Job Description
Formulates and implements new procedures to address new or changing filing and processing requirements.
Attends and, when necessary, conducts internal or external training sessions.
Reviews team members' time and expense reports for accuracy and completeness.
Mentors and trains staff on the use of software platforms.
Assists in the development and deployment of system enhancements.
Stays up to date with changes in state statutes and takes appropriate action.
Performs other duties as assigned.
Education and Experience:
High school diploma or General Educational Development (GED) certificate required.
Bachelor's degree highly preferred.
Minimum of three years of external property tax experience or demonstrated sustained proficiency in key performance indicators at the previous level.
Ability and willingness to work in a high-energy, team-oriented environment.
Demonstrated leadership, problem-solving, and strong verbal and written communication skills.
Ability to prioritize tasks, manage multiple assignments, and navigate ambiguity.
Ability to work both independently and collaboratively with professionals at all levels.
Computer Skills:
To perform this job successfully, an individual must have intermediate knowledge of Microsoftae Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research.
Must also demonstrate a thorough understanding and working knowledge of applicable software and One Source Property Tax Systems.
Work Environment:
Standard indoor working environment.
Occasional long periods of sitting or standing while working.
Occasional long periods of standing while copying.
Position requires regular interaction with employees and clients both in person, via e-mail and telephone.
Independent travel requirement: none.
