Bachelor’s Degree in related field with 3+ years of relevant experience or Associate’s degree with 5+ years of relevant experience.
Equivalent combination of education and experience may be considered.
Strong knowledge of electric and gas rate structures.
Proficient in MS Office Suite and other PC skills.
Effective problem-solving and organizational skills.
Responsibilities
Provide billing analysis and support to the key account team, identifying anomalies and ensuring accurate billing.
Maintain performance dashboard for key accounts, tracking customer visits and program penetration.
Run and request business warehouse reports to support customer inquiries.
Coordinate with key account managers and billing departments to fulfill customer data requests.
Assist in maintaining storm training records and compliance, updating reference documents as needed.
Benefits
Competitive benefits and growth opportunities.
Generous performance-based bonuses.
12% 401(k) match.
Comprehensive health, dental, and vision insurance.
Tuition reimbursement.
Professional development and clear career advancement pathways.
Full Job Description
Location: On site 5 days a week in Orange, CT.
The base salary range for this position is dependent upon experience and location, ranging from $87,600 to $109,500
What We Offer:
Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary
Provide support to the key account management team across several areas including, billing analysis, reporting and analysis of customer data, administrative support for IT platforms including salesforce.com and municipal storm portal.
Key Responsibilities
Provide billing analysis and support to the key account team. Identify billing and usage anomalies, perform annual rate analysis for eligible customers, ensure collective bills are sent to customers.
Maintain key accounts performance dashboard, track data on customer visits, program penetration, support cases handled. Analyze data to identify performance gaps.
Run/request business warehouse reports on an as needed basis to support customer requests.
Coordinate with key account managers, rates department and special billing to provide data for customer requests.
Maintain annual storm training tracking for internal storm roles, assist with annual record retention compliance, keep storm training and reference documents up to date, create weekly customer engagement report and assist as needed on department projects to provide reporting and tracking.
Required Qualifications
Bachelor’s Degree in related field with 3 or more years of relevant experience
Associate’s degree with 5 or more years of relevant experience
Equivalent combination of education and experience may be considered
Preferred Qualifications
Leadership Skills
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Able to multi-task.
PC skills, including MS Office Suite.
Strong Knowledge of electric and gas rate structure
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
#LI-OFFICE
#LI-ER1
Company:
UIL HOLDINGS CORPORATION
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Job Posting End Date:
November-14-2026
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