TIAA

Lead AI Governance Specialist

TIAA • $121K — $165K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 5+ years of experience in data governance and quality management; 7+ years preferred
  • Proven experience designing governance frameworks in regulated industries
  • Documented cross-functional stakeholder management skills
  • Experience executing pilots with measurable outcomes
  • Familiarity with AI/ML lifecycle and model risk terminology
  • Ability to produce auditable procedural documentation

Responsibilities

  • Leads implementation of tools and processes for firm-wide data standards
  • Enhances data governance capabilities to ensure high data quality
  • Ensures data quality governance for master data through coordination and integration
  • Oversees development of reports and dashboards for key business metrics
  • Monitors data quality metrics and advises on process improvements
  • Evaluates master data management metrics for data integrity and quality
  • Reviews reports to articulate business impact of data quality issues

Benefits

  • Comprehensive health and wellness programs
  • Opportunities for professional development and training
  • Flexible work arrangements
  • Collaborative and inclusive work environment
  • Access to advanced data management tools and technologies
Full Job Description
The Lead Data Quality and Governance Analyst manages large projects and processes relating to the assessment, improvement and governance of quality and ongoing fitness-for-purpose of data, ensuring adequate data quality is maintained so that data can effectively support business processes. As a subject matter expert in data quality and governance, this job directs the design and implementation of master data management solutions in order to maintain a common, firm-wide data standard. This job coaches, reviews and delegates work to lower level team members and influences the team to implement new processes and methodologies as needed.

Key Responsibilities and Duties
  • Leads the implementation of tools and processes to maintain firm-wide data standards.
  • Strengthens the organization's data governance capabilities to ensure that high data quality exists throughout the complete lifecycle of the data and that data controls are implemented to support business objectives.
  • Ensures business process, system support and data quality governance for master data through data coordination and integration to ensure efficient processes and consistent data flows to business and stakeholders.
  • Oversees the development of reports and dashboards to identify key business metrics, trends and analytical needs, and optimizes dashboard reporting for operations and management to enable data driven decision making.
  • Monitors data quality metrics, executes data quality audits and advises on process improvements in relation to master data processes.
  • Evaluates master data management metrics and provides recommendations regarding opportunities for strengthening data integrity, quality and availability across the enterprise.
  • Reviews and contributes to reports for management to quantify and articulate the business impact of data quality issues.
Educational Requirements
  • Bachelor's Degree Required
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
8IC

Required Skills:

1. Governance framework design in regulated industries Minimum 5+ years designing or redesigning multi-stakeholder governance frameworks (e.g., risk tiering models, classification schemes, decision-rights matrices) within a regulated industry (financial services, insurance, healthcare, or similar). Candidate must present one specific example of a framework taken from design through pilot to operational SOP, including the system analysis or system architecture context in which it was applied.

2. Cross-functional stakeholder management Documented experience facilitating structured working sessions with 4 or more distinct control/compliance functions (e.g., any combination of Cyber, Risk, Model Risk Management, Legal, Ethics, Privacy) to align on a shared framework or policy. Candidate must describe at least one instance of conflicting requirements across functions and how resolution was reached.

3. Pilot execution with quantified outcomes Track record of piloting a process or framework change and reporting results against predefined metrics (e.g., cycle time reduction, effort reduction, risk coverage) prior to scaling. Candidate must cite specific before/after metrics from a prior pilot.

4. Working knowledge of AI/ML lifecycle and model risk terminology Able to define and correctly apply core model risk concepts (tiering, materiality thresholds, validation) and describe, at a conceptual level, how an AI/ML system progresses from development to deployment. No coding or model-building experience required.

5. SOP and requirements documentation Demonstrated ability to produce auditable procedural documentation (SOPs, decision-rights charts, escalation paths) and functional requirements documents used by a separate technical team to build or automate a workflow.

Preferred Skills
  • Formal certification or direct work experience in Model Risk Management (e.g., SR 11-7 or equivalent regulatory framework exposure).
  • Experience writing functional requirements later implemented in a workflow automation or GRC tool. Candidate must name the specific tool or platform used.
  • Experience partnering with technical implementation teams to translate SOPs into system logic or workflow automation, without personally architecting the syste.


Related Skills

Business Acumen, Business Analysis, Business Process Understanding, Change Management, Collaboration, Communication, Continuous Improvement Mindset, Data Analysis, Data-Driven Business Intelligence, Data Management, Data Visualization, Executive Presence, Influence, Project Management, Story Telling

Anticipated Posting End Date:
2026-10-08

Base Pay Range: $121,000/yr - $165,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

About TIAA

TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance. The company is dedicated to helping those who teach, heal, and serve to achieve financial well-being. TIAA was founded in 1918 and headquartered in New York, United States.

TIAA Careers

Joining TIAA presents an unparalleled opportunity to become part of a team that prides itself on fostering a culture of growth, innovation, and leadership in the financial services industry. As a company deeply committed to the professional development and well-being of its employees, TIAA is where your career aspirations can take flight.

Work You’ll Do

At TIAA, we are dedicated to providing our employees with meaningful job opportunities that offer both challenges and rewards. We believe in nurturing the skills and talents of our team members through diverse career paths, leadership development programs, and continuous learning opportunities.

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Become a part of a workforce that is as diverse as the clients we serve. At TIAA, we understand that unique perspectives lead to innovative ideas and better decision-making. Our inclusive culture supports diversity training, ensuring all team members can thrive.

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TIAA is at the forefront of financial innovation. We encourage our employees to lead the way in developing new strategies and solutions that continue to redefine the industry. Our collaborative environment supports your ideas and fosters creativity at every level.

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Whether you are looking for your first internship or a seasoned professional position, TIAA offers a range of employment opportunities to help you realize your potential. Take advantage of our comprehensive benefits package, competitive salaries, and programs designed to support your career growth.

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