The Service Technician Lead is responsible for leading field rebuild projects for agricultural air seeding and precision planting equipment. This position serves as the primary point of contact between the customer, field crew, and Service Office throughout project execution.
Working from project plans developed by the Service Office, the Service Technician Lead coordinates on-site activities, assigns daily tasks, manages customer communication, and ensures work is completed safely, efficiently, and to Red E quality standards. In addition to performing hands-on mechanical work, this role is responsible for maintaining project documentation, reporting daily progress, and ensuring customers receive a professional and consistent experience throughout the rebuild process, and ensuring customers receive a professional and consistent experience throughout the rebuild process.
Travel Requirements
This role requires consistent weekly travel to customer locations to perform field service work. Team members are typically on the road Monday through Thursday, though travel schedules may be extended as needed to support customer demands.
Travel schedules may vary based on customer needs and seasonal demands. This role requires a high level of comfort working in field-based and travel-heavy environments.
Key Responsibilities
• Diagnose issues and complete repairs on air seeding and precision planting equipment.
• Disassemble, inspect, and reassemble mechanical components and systems.
• Perform field service work directly at customer locations.
• Safely operate hand tools, power tools, and diagnostic equipment.
• Drive company service vehicles to transport tools, parts, and equipment.
• Help coordinate daily service work and support team members in completing jobs.
• Communicate clearly with team members and leadership regarding repair status, priorities, and service needs.
• Maintain accurate documentation, including inventory usage, pictures, videos, and service records.
• Ensure work is completed safely, efficiently, and to a high-quality standard.
• Maintain accurate and organized work practices.
• Maintain a clean, safe, and professional work environment.
Who We're Looking For
This role is designed for someone who enjoys hands-on mechanical work, troubleshooting equipment, and solving real-world problems in the field. You will work alongside a team focused on delivering high-quality service and helping customers keep their equipment operating when it matters most.
We're looking for someone who takes initiative, demonstrates strong attention to detail, and is committed to producing high-quality work. This role requires someone who is dependable, adaptable, and able to take ownership of responsibilities while contributing to a team environment.
This role offers the opportunity to grow technical skills, support customers across the agricultural industry, and make a meaningful impact through quality service and problem solving.
This role requires regular travel and is best suited for someone who is comfortable working in a field-based and on-the-road environment.
Qualifications
• Experience working with agricultural or heavy equipment preferred.
• Strong mechanical aptitude and understanding of mechanical systems and repair practices.
• Proficiency with hand tools, power tools, and general shop equipment.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail, reliability, and work ethic.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to take initiative and support others in a team-based environment.
• Ability and willingness to travel weekly for field service work.
• Ability to lift up to 50 pounds and perform hands-on mechanical work.
• Valid driver's license with an acceptable driving record.
• Class A CDL preferred.
• Agricultural, farming, or equipment-related experience preferred.
Why This Role Matters
Red E's products help farmers maximize efficiency and productivity during planting operations. The Lead Service Technician plays a critical role in helping customers keep equipment operating reliably through preventative maintenance, diagnostics, repairs, and field support.
By delivering high-quality service and helping customers solve equipment challenges, this role directly contributes to customer success, equipment performance, and the continued growth of Red E. Through technical expertise, leadership, and responsive support, this position helps build trust with customers and reinforces Red E's commitment to excellence.
Red E offers more than a job-this role is an opportunity to be part of helping farmers feed the world. By delivering practical, high-performance solutions and supporting customers where they operate, this role contributes to improving farm operations, building long-term relationships, and making a difference every day.
Relocation Assistance
This position may be eligible for relocation assistance of up to $8,000.
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The pay range for this role is:
80,000 - 120,000 USD per year (Main Office)
