Job Title: LEAD ADMINISTRATOR L1
City: Louisville
State/Province: Kentucky
Posting Start Date: 10/16/26
Job Description:
͏Lead/Solution Architect, Senior Genesys Cloud Engineers, Integration EngineerThe key hiring criterion should be
deep Genesys Cloud Architect, IVR and call-routing expertise. GCP, Python and Node.js should be treated as differentiators rather than mandatory skills.
1. Genesys Cloud CX- Strong hands-on experience with Genesys Cloud CX
- Genesys Cloud Architect
- Inbound Call Flows
- In-Queue Flows
- Transfer and Disconnect flows
- IVR design and implementation
- ACD configuration
- Queue configuration
- Skills-based routing
- Priority-based routing
͏2. Genesys Architect - Advanced- Conditional routing
- Complex decision logic
- Variables and collections
- Architect expressions
- Call attributes
- ANI/DNIS-based routing
- Customer/member attributes
- Product/service-based routing
- Language-based routing
- Authentication-aware routing
- Queue selection
- Priority management
- Business-rule-based routing
- Overflow and fallback routing
͏3. IVR & Call RoutingStrong understanding of enterprise contact-center routing concepts, including:
- IVR call flows
- ACD
- Skills-based routing
- Queue-based routing
- Priority routing
- Language routing
- Customer segmentation
- Agent skills
- Queue capacity
- Service levels
- Overflow routing
- After-hours routing
͏4. Genesys Data Actions & API IntegrationStrong experience with:
- Genesys Cloud Data Actions
- REST APIs
- JSON
- HTTP/HTTPS
- API authentication
- OAuth 2.0
- API request/response handling
- Error and timeout handling
- External system lookups
- Routing decisions based on API responses
Mandatory Skills: Genesys Cloud Contact Center Admin.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
