Citrix
• $134K — $229K *Qualifications
Responsibilities
Benefits
About the Role:
The Account Technical Strategist (ATS) is a vital partner for customers, partners, and fellow team members working together to solve business problems for our largest Enterprise customers. They use their extensive experience with technologies centered around secure delivery of applications to develop comprehensive strategies that deliver valueforour customers.
As an ATS in the Citrix Customer Success organization, you will drive value creation for our customers byidentifyingwhich critical solutions of our platform help support their business today and which additionalsolutions can help them achieve their goals tomorrow. This includes identifyingnew solutions and helping to measure the value they bring to customers you support, building the right relationships within those customers, and aligning their long-term goals with those of Citrix.
What You Will Do:
Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives
Identifycritical revenue-generating use cases our solutions support for our customers
Assess how Citrix solutions do and can meet customers’ business priorities
Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
Coordinate cross-functional teams and resources to ensure customer success goals are met
Describe the value our solutions provided at both a business and technical level in an easily understandable way
Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey
Establish andmaintaina regular cadence with key customer contacts
Be a trusted primary point of contact for customer relationship management, and technical support concerns
Deliver technical presentations and, whenrequired, product demonstrations remotely or on-site
Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables
Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations
Provide thought leadership on the latest industry trends and insights
Maintain a comprehensive understanding of competitive solutions and offerings
Contribute to the broader teams’ value creation and technical mindshare
Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline
Support the wider team's growth through knowledge sharing, coaching, and mentoring of less-experienced team members
What You Will Bring:
8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience
8+ years supporting, designing, or delivering enterprise technology solutions
Comprehensive knowledge of business value drivers for critical technology purchases
Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels
Ability to navigate multi-faceted,sometimesambiguous, customer problems by gathering and analyzing information to define the right approach
Excellent written and verbal communication skills
Ability to adapt technical presentations to audiences with varying levels of technicalexpertise(e.g., IT administrators, directors, business stakeholders, and executives)
Recent experience with Citrix and/orNetScalertechnologies
Ability to travelup to60% of the time to customer sites, corporate offices, and events
What Will Help You Standout:
Experience working with technology service providers, ISVs, and channel partners
Bachelor’s Degree in Computer Science(or related field) or relevant work experience
Proven record of success in driving adoption of technical solutions with Enterprise sales teams and/or within a complex organization
Experience across multiple technical security domains, such as IAM, Zero Trust, virtualization (desktops/servers), endpoint management, thinclientscomputing, ADC infrastructure, traffic management/load balancing, WAF, and observability.
Experience with Microsoft Azure, Amazon Web Services, and/or Google Cloud Platform.
Our team will look into this right away.
