About the Role: As a CBRE Lead Account Support, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader, Finance & Account Support Manager and the account team, supporting 1 large customer account, or multiple smaller accounts, ensuring contractual requirements are delivered.
What You'll Do: - Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.
- Understand the scope of the customer Account and ensure that all work is carried out accordingly.
- Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.
- Coordinate and onboard vendors for reactive and planned works, and manage sub-Contractor paperwork.
- Track vendor performance utilizing established processes and systems. Prepare reports for internal and external stakeholders.
- Review processed invoices and ensure accurate cost center coding.
- Coordinate the billing application, calculating margins, raising invoices and submitting to clients.
- Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Review and approve maintenance billing invoices and projects as per contractual agreements. Ensure consistent delivery of core operational and financial outputs on the account.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.
- Deliver monthly reporting support on Account and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
- Gather and analyze data to identify and resolve complicated, unprecedented issues.
- Recommend enhancements to current procedures and solutions.
- Recruit, onboard & manage the Account Support team (subject to the account requirements).
- Support and provide training to Account Supports on the account and in the broader Business Unit as required.
- Provide account specific training to new hires.
- Set up, manage & train the account team systems, including the CMMS.
- Support the Account Leader as required and provide absence cover.
- Lead by example and model behaviors consistent with CBRE RISE values.
This is not a comprehensive list of job requirements, additional tasks may be included.
What You'll Need: - Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups.
Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Lead Account Support position is $70,500 annually and the maximum salary for the Lead Account Support position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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