The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.
Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.
This is a full-time position that requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING- Lead, manage and motivate a team of high-performing Account Managers
- Refine processes, grow skill sets, and improve resources on behalf of the account management team
- Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment
- Oversee onboarding process for new Account Managers, including training, shadowing and mentorship
- As part of the leadership team, proactively identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across your team
- Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc
- Develop and maintain relationships with key team members across account services, sales and sales management, professional learning, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
- Meet or exceed personal and team revenue and retention goals in assigned territory
WHAT WE'RE LOOKING FOR- Minimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred
- Proven ability to take on additional projects, above and beyond standard responsibilities of account manager role
- History of providing leadership to other team members by sharing expertise and best practices
- Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
- Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
- Excellent communication skills
- Strong empathy for customers AND passion for revenue and growth
- Collaborative and motivating leader
- Strong organizational skills and problem solving/analysis ability
- Analytical and process-oriented mindset
- Passionate about bringing technology into the classroom
