Lead Academic Program Manager (Department Chair) - Cyber Security/AI

Job Description

As Lead Academic Program Manager in WGU School of Technology you will be responsible for the overall end-to-end owner of that program through its entire lifecycle. This include all the pre-definition research (market-segment selection, targeted skills, market demand for graduates, student demand, competitive analysis, portfolio strategy, pricing, program requirements, and program level P&L), (b) building and launching the program by working with the academic program directors and other subject matter experts across different departments to define the curriculum, and working with the program development team to build and launch the program (with the right quality, on-time and in budget), and (c) tracking the post-launch adoption of the program by working with the marketing and partnership teams to drive the adoption of the program with students, monitoring and tracking the success of students within the program, working with other stakeholders to make on-going adjustments to the program to improve student success and market relevance, and managing the program-level P&L. Success is measured in terms of planning, building, delivering, and scaling the right programs profitably that cater to our underserved student population with a high-level of retention and ROI for the students.

• Drives a culture of continuous experimentation, measurement, and learning from data to rapidly improve the quality and delivery to students
• Leads academic program leaders, instructional faculty, and student coaches/mentors
• Influences others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences.
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.
• Manages Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.
• Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.
• Builds Effective Teams: Forms teams with appropriate and diverse mixes of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
• Organizational Learning: Learns quickly when facing new situations. Experiments to find innovative solutions. Takes on challenges of unfamiliar tasks. Extracts lessons-learned from failures and mistakes. Expands knowledge base through ongoing curiosity.
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities:

• Deep understanding of how students learn and combining innovative curriculum and student support strategies to drive student success
• Customer or student obsession with a focus on driving successful outcomes for them
• Industry or academic leader in the discipline {Cyber Security, Data Science, Software, Cloud & IT Management}
• Understanding of the industry trends, job opportunities, and educational market trends in the discipline
• Credible voice of the department in external partnerships and presentation opportunities
• Strong people leader to indirectly lead a diverse team of 25+ people including academic program leaders, instructional faculty, and student coaches/mentors
• Execution focus with the ability to dive-deep and live in the details with a fast-paced weekly execution cadence
• Ability to organize and coordinate activities and results across cross-functional teams
• Ability to coach and develop direct reports
• Ability to collaborate with and manage teams, including those in a remote environment, while demonstrating excellence, integrity, and respect
• Ability to work effectively in a highly matrixed organization
• Ability to build relationships and influence at all levels, both internally and externally
• Ability to be an agent of change in a rapidly changing environment
• Proven ability to analyze data to identify trends and drive innovation
• Sound judgement and decision-making skills
• Strong oral and written communication skills

Job Qualifications:

Minimum Qualifications:

• Master's degree in a business or technical field. In lieu of a master's, a bachelor's degree plus 7 years of directly relevant experience will be considered.
• 3-5 years of professional experience in Cybersecurity and/or Artificial Intelligence (AI) and/or Technical Product Management.
• 4+ years of related experience to include a combination of program P&L responsibility, able to effectively plan and operate degree-granting educational programs with the goal of driving student outcomes, student satisfaction, and profitability.
• Experience owning a product, program, or major initiative across its full lifecycle, including voice of the customer.
• Experience managing or developing educational programs, products, or similar complex initiatives with measurable outcomes.

Preferred Qualifications:

• Doctorate degree in relevant area from an accredited institution
• Experience in higher education
• CISSP, CISM or AI Related Certifications
• Experience in developing online education programs and/or developing and scaling rapidly changing organizations/programs
• Experience in developing curriculum and/or high-stakes assessments
• Demonstrated success in change management, and bringing order and structure to complex situations

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel:

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.