Must obtain relevant industry certifications within 12 months.
Experience in business management and basic accounting skills required.
Valid driver's license and clean Motor Vehicle Record (MVR) necessary.
Responsibilities
Manage overall customer experience across multiple properties.
Direct initial site assessments to identify service needs.
Lead new customer orientations to align expectations with deliverables.
Manage program execution according to company standards.
Perform regular site audits to ensure quality compliance.
Create and manage opportunity pipelines for each property.
Proactively communicate property issues and upcoming services to customers.
Benefits
Monthly vehicle allowance.
Company phone provided.
Medical, dental, and vision insurance options available.
401K plan with partial match offered.
Paid vacation, sick leave, and holiday benefits.
Full Job Description
AS A REGIONAL MANAGER
You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.
Department: Landscape Maintenance
Reports To: Division Manager
FLSA Status: Exempt
REGIONAL MANAGER DUTIES INCLUDE
Manage and direct Overall Customer Experience
Direct initial Site Assessments to determine what our program will fix and won't
Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
Manage overall program execution according to SOS
Perform regular site audits to ensure quality standards
Create and manage Opportunity Pipeline per property
Work with customer to establish annual enhancement budget
Photo document growth and improvement of key areas per property annually
Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
Oversee prompt response to customer generated issues and manage appropriate resolution
Conduct annual contract review and renewal with customers
Direct and assist Area Managers daily
Work with Area Managers to meet or exceed property GM budgets
Participate in meetings and assist Division Manager in overall leadership of the Division
Other duties may be assigned.
QUALIFICATIONS
Bachelor's Degree is preferred.
3-5 years related industry experience.
Will be required to obtain relevant industry certifications within 12 months
Experience in business management, including basic accounting skills.
Valid driver's license and clean MVR.
COMPENSATION / BENEFITS
$75,000.00 - $95,000.00 per year
Monthly Vehicle Allowance
Company Phone
Medical, Dental, Vision, Liability and several more supplemental insurance options
401K plan with partial match*
Paid Vacation, Sick Leave and Holidays*
EDUCATION
Bachelor or Master's Degree in Horticulture/ Turf Management or a related field is preferred.
LICENSE
Driver's License and clear Motor Vehicle Record (MVR).
KEY PERFORMANCE METRICS
Sales to budget
GM to budget
Customer Retention
Service Quality Score
Customer Satisfaction Score
EXTRAORDINARY WORK CONDITIONS
Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
Extensive driving within designated work areas
Must be capable of working outdoors and visiting job sites on a regular basis
EQUIPMENT/ MACHINERY USED
Computers and peripherals
Multi-line telephone system
All office equipment, copy machine, fax machine etc.
