Under the general direction of the Sr. Director, Laboratory Operations, the Laboratory Services Manager is responsible for managing technical and outreach activities related to collection, processing and shipment of patient samples for testing at the CareDx clinical laboratory. This position will be responsible for ensuring the quality of the patient experience and quality of samples collected at partner draw sites, as well as leading the operational development and implementation of initiatives intended to enhance the patient and healthcare provider experience with and utilization of CareDx laboratory services. Job duties will be accomplished through collaboration with Customer Care, Sales, Medical Affairs and Marketing as well as the CareDx clinical laboratory and the Laboratory Services group. The Laboratory Services Manager will manage the Laboratory Services Representatives.Responsibilities include, but not necessarily limited to: • Support growth of CareDx product sales through management of sample acquisition activities and staff, including oFacilitation of programs and services to maximize transplant center testing specifications per protocol oDraw site identification and transplant center-draw site test ordering logistics/patient flow through oDraw site qualification, set-up and training; monitoring sample and service quality; issue follow-up, correction, remediation and retraining; • Track and trend quality and service metrics (same day shipping, TAT, patient projected versus actual testing frequency); implement solutions to address issues individually and system-wide • Lead operational activities related to new sample collection/processing and appointment coordination initiatives • Develop sample collection logistics and support materials for new products • Manage collection and processing materials supplier; updates and inventories of support materials (lab services guide, training materials etc) • Other duties as may be assigned Qualifications • Bachelors degree in biology, clinical laboratory science or other related field; MS in related field or MBA a plus • 5 years experience in laboratory testing, preferably in a clinical/medical laboratory setting, and/ or technical training • 2 years experience managing technical field staff • At least one year of account management experience in a diagnostics or medical device company preferred • Ability to travel up to 30% including overnight and multi-day travel • Proven track record managing and launching projects, distribution channels, laboratory logistics or outreach clinics. Additional Information Benefits & Perks:We provide Medical, Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, 401(k), 3 weeks of vacation, 5 days sick leave, 1 personal floating holiday, 9 paid holidays, gym reimbursement, yoga onsite, ping pong, foosball, BBQ's, social hours, and more!