- Secret or TS/SCI Arlington, VA Role description: Lab Manager- Level 3: Responsibilities: - Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements - Support the implementation of new technologies and equipment in the lab environment - Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations - Advises and provides insight on development of lab standard operating procedures (SOPs) and policies - Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users - Provide support for MacOS and iOS to users - Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues - Monitor and respond to users on IT helpdesk channels and phone lines - Assist in the management of user accounts and resetting credentials - Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security - Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur. Required Skills: - U.S. Citizenship - Must have an active DoD Secret clearance, TS/SCI clearance is preferred - Must be able to obtain DHS Suitability - 5+ years of directly relevant experience in system administration - Experience with multiple operating systems, to include Linux/Unix & MacOS - Experience and knowledge of networking and network administration - Experience with Virtual Private Networks (VPN) - Experience with virtual desktops (Citrix, VMWare) - Must be able to work collaboratively across physical locations Desired Skills: - Experience working with SIEMs to include ELK and Splunk - Virtualization automation and optimization - Experience working with Jamf Pro, DEP, and Enterprise Connect implementation - Experience with writing technical procedures and standard operating procedures Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience. Desired Certifications: - CEH - Sec+ - Network+ - CCNA Our Benefits DigiFlight's competitive benefits package allows employees to manage their personal and professional portfolios through a variety of features and programs. Our benefits include: - Health, Dental, Vision, and Flexible Spending Account - Paid Time Off (PTO) - 11 paid holidays - Tuition Education Assistance - Professional Development - 401(k) retirement plan - Life insurance and short- and long-term disability insurance - Employee Referral Program - Marketing Incentive Plans DFI offers a highly competitive, family-oriented benefits package