5-7 years of hands-on experience with enterprise servers and data center hardware validation or engineering lab environments.
Strong understanding of server components including CPU, memory, SSD/NVMe, PCIe, NICs, and GPUs.
Proficient in troubleshooting BIOS, BMC, POST boot, storage, networking, and hardware configuration issues.
Working knowledge of Windows Server and Linux operating systems.
Familiarity with remote management interfaces like BMC/IPMI.
Basic understanding of networking concepts such as TCP/IP, DHCP, and DNS.
Ability to document findings and work independently with strong attention to detail.
Responsibilities
Install, configure, and troubleshoot enterprise server hardware.
Replace server components including DIMMs, SSDs, and GPUs.
Perform BIOS/BMC configuration and firmware updates.
Support PXE network-based OS deployment and system recovery.
Troubleshoot hardware enumeration and configuration issues.
Assist in qualification and validation activities through system preparation and monitoring.
Maintain accurate asset inventory and manage hardware movement records.
Benefits
Work from office environment.
Opportunities for skill development in scripting with Python and PowerShell.
Collaborative team culture with good communication practices.
Focus on safety and ESD compliance in lab operations.
Full Job Description
Role description
The Lab Support Engineer provides handson technical and operational support for CHESS hardware validation and qualification labs The role supports server setup hardware configuration OS deployment troubleshooting qualification execution asset management and daytoday lab operations while maintaining safety and ESD standards
Key Responsibilities
Install configure rack cable bring up maintain and troubleshoot enterprise server hardware
Installreplace server components including DIMMs SSDNVMeHDDs NICs PCIe cards GPUsaccelerators PSUs fans cables and other FRUs
Perform BIOSBMC configuration firmware updates hardware inventory verification and system health checks
Install configure and troubleshoot Windows Server and Linux operating systems drivers and required utilities
Support PXEnetworkbased OS deployment reimaging and system recovery
Support qualificationvalidation activities through system preparation test setup monitoring firstlevel failure triage log collection and hardware reconfiguration
Collect diagnostic information including BMCSEL logs OS event logs hardware inventory storage healthSMART data and configuration information
Support basic network troubleshooting including TCPIP DHCP DNS PXE NIC cabling and connectivity issues
Maintain accurate asset inventory spareparts and hardware movement records including receiving staging storage and disposition
Maintain an organized lab and follow ESD safety hardwarehandling labeling and cablemanagement standards
Safely handle and move server equipment including hardware weighing approximately 2530 lbs
100 Work from Office
Good Communication with Customer and internal teams
Good to have Python PowerShell scripting
Required Qualifications Skills
Handson experience with enterprise servers datacenter hardware validation or engineering lab environments
Strong understanding of CPU memoryDIMMs SSDNVMeHDD PCIe NICs GPUaccelerators PSU and cooling components
Experience troubleshooting BIOS BMC POST boot storage networking firmware and hardware configuration issues
Working knowledge of Windows Server and Linux
Familiarity with BMCIPMI or equivalent remote management interfaces
Basic knowledge of networking concepts such as TCPIP DHCP DNS PXE and VLANs
Ability to follow test procedures troubleshoot systematically document findings and work independently
Strong attention to ESD compliance lab safety asset accountability and documentation accuracy
Preferred Qualifications
Experience supporting server qualificationvalidation reliability stress or cycle testing
Experience with PXEWDS RAID SSDNVMe technologies PCIe topology and server firmware
Familiarity with Azure DevOps or similar issueworkitem tracking systems
Basic PowerShell batch or Python scripting knowledge
AssociatesBachelors degree in ComputerElectrical Engineering IT Computer Science or equivalent handson experience
Key Competencies Hardware Troubleshooting Server Bringup Qualification Support Lab Operations Asset Management ESD Safety Documentation Ownership Team Collaboration
