Job DescriptionThis is a FIELD role with 75% Travel primarily in the Midwestern states (Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska,
North Dakota, Ohio, South Dakota, Wisconsin) - Ideal candidate will reside within the region and commutable to major airport.
Technical / Application Training- Conducts comprehensive user training on Waters Lab Automation systems and achieves customer proficiency, efficient utilization, and self-sufficiency
- Shows strength in application laboratory automation systems and software by uncovering customer's needs, implementing customized solutions, and assuring rapid adoption
- Contributes to laboratory workflow productivity and other customer needs to enhance efficiency and efficacy of platform training
- Collaborates with Technical Service and Support and Field Service to optimize customer experience
- Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of Waters lab automation systems
- Actively engages in regional Sales and Marketing programs in delivering efficient service portfolio to the customers
- Ensures the fulfillment of and adherence to internal policies and procedures
- Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
- Drives implementation process and full utilization Kiestra Lab Automation systems
Documentation Development & Compliance- Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms
- Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation
- Maintains appropriate records and documentation as required by the department and company
Sales and Marketing Support- Conducts product demonstrations while promoting product value to support the sales of BD platforms at trade shows, BD sponsored workshops, and customer sites
- Provides technical input to National and World-Wide Marketing Managers
- Assists local, regional, and national sales associates and management during the sale of Kiestra lab automation platforms by providing customized presentations
Sales supporting activities promoting organizational change
Proficient in guiding/training: Instructs, observes, evaluates trainees on medical equipment; identifies learning gaps.
Project Management (Proficient): Achieves operational objectives by supplying information and recommendations to implement Waters instrumented platforms including
- Preparing and completing actions to industry and customer-service standards
- Assuring projects are on-time, in budget, and within specifications
- Determining system improvements and implementing organizational change
- Managing from sales support to post go-live
- Driving for results
Customer Focus (Mastery): Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Required Skills/Experience:- B.S. degree or equivalent experience in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Microbiology, required. Advanced degree desirable.
- 5+ years proven experience in a clinical hospital or reference laboratory setting
- Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
- Ability to travel domestically.
- Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards. (MVR clear for last, most recent 3-5 years)
- Travel required; up to 75%, as needed
- Knowledge of technical and workflow related aspects important to implementation of lab automation instrument platforms within clinical and public health laboratory settings
- Demonstrated project management, instructing, motivational and organizational skills with a proven track record of accomplishments
- Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
- Models effective training, education, and presentation/demonstration of products
- Consistent integrity in customer, cross-team/functional interactions with high concern for customer needs and expectations
- Works well in diverse and team environments
- Knowledge and experience with Technical and Application support
- Works with positive demeanor, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
- Constantly and persistently strives for driving excellence in technical and customer-facing skills with team members
Preferred Skills/Experience:- Familiarity with regulatory agencies (i.e. CAP, CLSI, Cumitech, CLIA) and quality procedures are highly desirable
- Solid understanding of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Primary Work LocationUSA IL - Vernon Hills
Additional LocationsUSA IL - Carol Stream, USA IL - Oak Forest, USA IL - Waukegan McGaw Pk KB, USA IL - Waukegan McGaw Pk KBD, USA IL - Waukegan McGaw Pk MB, USA IL - Waukegan MWDC, USA IN - Plainfield, USA KS - Leawood Tomahawk Crk, USA MI - Highland, USA MI - Sterling Heights Phoenix, USA MN - Minneapolis Medina Rd, USA MO - St Louis, USA NE - Broken Bow, USA NE - Columbus (East), USA NE - Columbus (Molding Center), USA NE - Columbus (West), USA NE - Holdrege, USA OH - Cleveland, USA OH - Dublin FSS E Svc Ctr, USA OH - Dublin - Metro Plc S, USA OH - Lakewood Detroit Ave, USA OH - Mason
Work ShiftNA (United States of America)
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information$66,700.00 - $106,700.00 USD Annual
