Qualifications

• 5+ years of Kronos experience, particularly with Workforce Central (WFC) implementation and support.
• Experience managing WFC for large workforces (over 10,000 employees).
• Familiarity with unionized workforce support in the Kronos system.
• Expertise with WFC Configuration aligned to pay rules and mobile application support.
• Knowledge of SQL Server database support and other Kronos time capture devices.
• Demonstrated communication skills for effective stakeholder engagement.
• Project Management Professional (PMP) certification preferred.

Responsibilities

• Collaborate with OAKS Managed Services Providers and IT to maintain Kronos Workforce Central.
• Identify and troubleshoot production issues within the Kronos application.
• Consult on break/fix methodologies and proposed enhancements.
• Provide recommendations for ongoing improvements to the application.
• Communicate customer issues effectively across teams and stakeholders.
• Maintain operational processes for Kronos Workforce Central.
• Implement process improvements for enhanced service delivery.

Benefits

• Opportunity to work in a collaborative environment with various stakeholders.
• Involvement in performance and process improvement initiatives.
• Access to professional development resources such as training and certification opportunities.
• Engagement in critical projects impacting large workforce operations.