5+ years of Kronos experience, particularly with Workforce Central (WFC) implementation and support.
Experience managing WFC for large workforces (over 10,000 employees).
Familiarity with unionized workforce support in the Kronos system.
Expertise with WFC Configuration aligned to pay rules and mobile application support.
Knowledge of SQL Server database support and other Kronos time capture devices.
Demonstrated communication skills for effective stakeholder engagement.
Project Management Professional (PMP) certification preferred.
Responsibilities
Collaborate with OAKS Managed Services Providers and IT to maintain Kronos Workforce Central.
Identify and troubleshoot production issues within the Kronos application.
Consult on break/fix methodologies and proposed enhancements.
Provide recommendations for ongoing improvements to the application.
Communicate customer issues effectively across teams and stakeholders.
Maintain operational processes for Kronos Workforce Central.
Implement process improvements for enhanced service delivery.
Benefits
Opportunity to work in a collaborative environment with various stakeholders.
Involvement in performance and process improvement initiatives.
Access to professional development resources such as training and certification opportunities.
Engagement in critical projects impacting large workforce operations.
Full Job Description
Job Description:
Mandatory Relevant Experience:
5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
Experience with large workforce use of Kronos (i.e. over 10,000 employees)
Experience supporting Kronos for union/bargaining unit workforce
Preferred:
WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
Intouch
Series 4000
Other time capture devices
Integration to PeopleSoft Application
BizTalk
Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports
Role Description:
Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
Consult on application aspects of break/fix approaches and planned enhancements
Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
Work to understand customer issues and communicate these issues to various stakeholders
Maintain the Kronos Workforce Central Operation Processes
Proactively identify and implement service improvements in operational delivery processes
Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
Document results of analysis in Event / Incident Management database
Help drive Kronos Workforce Central performance improvements
Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the State's needs
Program SQL based queries and views to develop interfaces and customized reports
Provide program specific training and follow-up support for new agencies
Develop documentation for the configuration of the software based on discovery and union contracts
Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software
Qualifications
4 year college degree.
Project Management Professional (PMP) certification.
