Director of Knowledge ManagementJob Summary The firm is seeking a Director of Knowledge Management to lead a team of Knowledge Management Attorneys ("KMAs") who support the needs of the firm's practice and industry groups by capturing attorney expertise, developing high-value knowledge resources, enabling consistent legal service delivery, and helping attorneys leverage firm knowledge more effectively.
The Director will be responsible for advancing a firmwide knowledge strategy that transforms legal expertise, practice insights, model documents, matter experience, and emerging legal developments into practical, reusable assets. The role will partner closely with practice, industry, innovation, technology, marketing, talent, and practice operations colleagues to improve attorney productivity, strengthen practice group execution, and support client value.
This position reports to the Chief Legal Operations and Practice Innovation Officer and works in close collaboration with National Practice and Industry Heads and Practice and Industry Group Leaders.
Essential Functions Knowledge Strategy and Practice Enablement - Lead the Knowledge Management Team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities.
- Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals.
- Collaborate with practice and industry groups to identify opportunities to standardize work product, create practice playbooks, improve matter execution, and reduce duplicative effort.
- Provide strategic insights and direction to practice and industry group initiatives and other special projects.
- Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery.
Content, Precedent, and Knowledge Asset Development - Lead the KM team in content creation and development across practice and industry groups, including legislative updates, case law updates, industry/practice trends, and legal analysis.
- Ensure practice and industry group intranet content is current, accurate, well organized, and useful to attorneys and allied professionals.
- Build, maintain, and continuously improve knowledge libraries across practice and industry groups, including model documents, forms, precedents, checklists, practice guides, surveys, playbooks, matter tools, and related resources.
- Accountable for review, editing, and contributions to content generated by other firm resources, including marketing and business development, attorney training and development, and other firm functions, as it relates to specific industries and practices.
- Responsible for ensuring practice and industry group leadership are continually informed of strategic shifts and evolutions in practice approach, strategy, and execution.
AI, Legal Technology, and Knowledge Intelligence - Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adopt new technologies through practice and industry group use cases and workflows.
- Support the development of AI-ready knowledge assets by promoting quality, consistency, source reliability, and appropriate governance of reusable legal content.
- Identify opportunities to leverage enterprise technology investments, automation, search, and knowledge tools at the practice and industry group level.
- Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery.
- Partner with central firm resources and colleagues to ensure effective use and leverage of firm-wide and practice-specific tools, processes, and technologies.
Knowledge Governance, Quality, and Risk Alignment - Establish and reinforce standards for the creation, classification, review, maintenance, retirement, and appropriate use of knowledge assets.
- Help ensure knowledge resources are accurate, current, well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations.
- Coordinate with relevant firm functions, including IT, Innovation, Marketing, Communications, Talent, Practice Support Operations, and General Counsel stakeholders, to support broader firm initiatives and promote consistent knowledge practices.
- Develop practical quality-control processes so content owners, KMAs, and practice leaders can maintain high-value resources over time.
Team Leadership and Cross-Functional Collaboration - Effectively manage and lead the KMA Team, providing direction, mentorship, coaching, and oversight.
- Ensure the development of strategic goals, performance expectations, and alignment of the team with practice, industry, and firmwide priorities.
- Create and maintain a collaborative, service-oriented, and high-performance culture within the team and among the practice and industry groups.
- Serve as a liaison between the team and other departments.
- Ensure strong working relationships between the team and the Practice Support Operations team and other stakeholders that support attorney effectiveness.
Metrics, Impact, and Continuous Improvement - Develop key performance indicators for the team and monitor and report on the impact of KMA work for the firm and its clients to firm leadership.
- Measure adoption, utilization, quality, and business impact of knowledge resources, practice tools, technology initiatives, and KMA-supported programs.
- Use data and feedback to recommend improvements to knowledge resources, attorney-facing tools, workflows, content strategy, training, and practice group support models.
- Identify repeatable opportunities to increase attorney productivity, improve knowledge reuse, support onboarding and lateral integration, and enhance consistency in service delivery.
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Other Duties - Perform other duties as assigned.
Qualifications/Skills Required - Minimum of 6+ years' experience as an employment litigator and/or knowledge management attorney, preferably with a balance of experience as a practicing litigator.
- Minimum of 3+ years' experience leading a team of attorneys with strong leadership and people-management skills or leading large, cross-departmental project implementations.
- Demonstrated ability to lead knowledge management, practice enablement, legal operations, innovation, technology adoption, or related attorney-facing initiatives.
- Experience developing or overseeing legal content, model documents, practice resources, playbooks, training materials, or workflow tools for practicing attorneys.
- Familiarity with legal technology, enterprise search, document automation, generative AI, or other tools that support attorney productivity and legal service delivery.
- Strong change-management skills, including the ability to influence attorneys and business professionals, drive adoption, and communicate the practical value of new ways of working.
- Excellent writing, editing, communication, and presentation skills.
- Passion for knowledge-sharing, strong organizational skills, proficiency with technology, and an aptitude for innovation, efficiency, and excellence in legal work.
