Key Accounts Manager

BEST Human Capital & Advisory Group

$70K — $95K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Horticulture, Business, Marketing, or related field, or equivalent experience.
  • 5+ years in key account management, sales, or customer development, preferably in retail or consumer products.
  • Required experience in National Lawn & Garden Retail, Nursery Re-Wholesaler, or Live Plant Sales.
  • Strong analytical and financial skills; expertise in interpreting data and making recommendations.
  • Advanced proficiency in Microsoft Excel and familiarity with customer portals and reporting tools preferred.
  • Excellent communication and presentation skills; adept at influencing cross-functional teams.
  • High organization and detail-orientation with the ability to juggle multiple priorities.

Responsibilities

  • Lead day-to-day account management, including strategy and execution with internal partners.
  • Serve as the primary contact for assigned buyers, facilitating communication and alignment on initiatives.
  • Develop account strategies aimed at achieving profitable growth and identifying key opportunities and risks.
  • Build and maintain strong relationships with customers, ensuring consistent communication with stakeholders.
  • Lead new product and program development initiatives, including creating presentations and cost models.
  • Analyze performance metrics and prepare reports on trends, opportunities, and action plans.
  • Collaborate with replenishment and operations teams to enhance product flow and inventory performance.

Benefits

  • Hybrid work model based in the Austin, TX area with flexibility in remote working.
  • Opportunities for local and national travel to customer meetings and events.
  • Supportive environment for professional growth within the horticulture industry.
Full Job Description
Job Description
We are seeking a Key Accounts Manager in the Horticulture / Retail industry to lead strategic account management and growth initiatives for national retail customers and re-wholesale customer partners. This role partners cross-functionally across merchandising, replenishment, marketing, and operations to deliver programs that deliver great results to our customer while driving sales, profitability, and exceptional execution.

Role Overview

  • Ownday-to-day account leadership for an assigned buyer, including strategy,programs, forecasting, and execution-directly and through coordination ofinternal partners.
  • Serveas the primary point of contact, ensuring timely communication, accuratereporting, and alignment on key initiatives.
  • KeyResponsibilities
  • Developand execute account strategies that drive profitable growth; identifyopportunities, risks, and corrective actions.
  • Buildand maintain strong customer relationships; communicate consistently withbuyers and key stakeholders.
  • Leadprogram planning and new product/program development initiatives,including presentations, cost models, and recommendations.
  • Analyzeweekly and monthly performance; prepare reports summarizing results,trends, opportunities, and action plans.
  • Coordinateadvertising and promotional execution, including calendar management, itemsetup, pricing updates, and cost-change tracking.
  • Partnerwith replenishment and operations to optimize product flow, supportseasonal assortments, and improve sell-through and inventory performance.
  • Supportfield and representative teams with program communication, and merchandising guidance; providefeedback from market visits.


Requirements

Qualifications

  • Bachelor'sdegree in Horticulture, Business, Marketing, or a related field, orequivalent relevant experience.
  • 5+years of experience in key account management, sales, or customerdevelopment (retail or consumer products preferred).
  • National Lawn & Garden Retail, Nursery Re-Wholesaler or Live Plant Sales Experience REQUIRED
  • Stronganalytical and financial acumen; ability to interpret data and translateinsights into clear recommendations.
  • Advancedproficiency in Microsoft Excel; familiarity with customer portals andreporting tools preferred.
  • Excellentcommunication and presentation skills; ability to influencecross-functional partners.
  • Highlyorganized, detail-oriented, and able to manage multiple priorities in afast-paced environment.
  • Provenability to manage complex timelines, processes, and cross-functionalstakeholders.
  • Demonstratedability to balance customer requirements with internal financial goals.


Key Attributes for Success

Strategic Thinker - Anticipates challenges, develops proactive solutions, and aligns planning with long-term objectives.

Collaborative Partner - Builds strong relationships with internal teams and external customer counterparts.

Data-Driven - Uses analytics to guide decision-making and ensure performance

Detail-Oriented Executor

Location & Travel

Based in Auston TX area HYBRID ROLE

This position requires local and national travel to attend customer meetings, events, and market visits, as business needs require.

Please apply for this position if you have the requisite horticultural industry sales and or account experience within the horticultural, lawn & garden or live plant industries.Please forward your resume and career objectives to: or [email protected]

All inquiries are confidentially protected and appreciated.

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