OTE Range: $220,000 - $300,000
Base Range: $110,000 - $150,000
Your Role:Reporting to the Head of North America Revenue and based from New York, this role sits within our sales infrastructure.
We're looking for a commercially driven Key Account Manager to manage and grow a portfolio of Capital Markets clients across North America.
This is a fantastic opportunity for someone who understands the world of investment banking and sell-side financial markets and enjoys building senior client relationships, uncovering opportunities and growing existing accounts.
You'll become a trusted partner to your clients, developing a strong understanding of their business, challenges and priorities, while identifying opportunities for Xceptor to deliver greater value across their organisation.
Working closely with Sales, Customer Success and Product, you'll play an important role in strengthening client partnerships, driving retention and expanding Xceptor's footprint within key accounts.
What You'll Be Doing:- Own and develop a portfolio of Key Capital Markets client relationships.
- Build and maintain strong relationships with stakeholders across client organisations.
- Identify upsell and cross sell opportunities and develop strategic account growth plans.
- Understand client challenges and connect them with the right Xceptor solutions
- Lead regular account reviews and strategic business conversation
- Support on renewals, commercial negotiations and revenue growth.
- Monitor account health, retention and commercial performance
- Partner with Sales, Customer Success and Product to deliver an excellent client experience.
- Maintain a clear view of account activity, opportunities and pipeline within the CRM
- Collaborate with internal teams to ensure a seamless customer experience.
Who we're looking for:- Experience working with or selling ideally into sell-side financial institutions, particularly investment banks or financial services/capital markets.
- An understanding of Capital Markets and the banking environment, ideally including Middle and/or Back Office functions.
- Experience managing and growing strategic or enterprise client relationships.
- A track record of identifying renewal, upsell and cross-sell opportunities.
- Experience in enterprise SaaS, fintech or financial technology.
- Confidence engaging and presenting to stakeholders across large, complex organisations.
- Strong commercial judgement and a genuine drive to grow revenue.
- Excellent relationship-building, communication and stakeholder management skills.
- Experience working with CRM platforms such as Salesforce, HubSpot or similar.
- Experience using CRM systems such as Salesforce, HubSpot, or similar.
- Ambition.
- Curiosity.
- Accountability.
- Focused on outcomes/results.
Hybrid at XceptorWe love the buzz of the office and the flexibility of home-so at Xceptor, you get the best of both. Our people spend 2-3 days per week in the office collaborating, brainstorming, and connecting in person. The rest is up to you. It's all about great teamwork, balanced with the freedom to work your way.
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