SUMMARY The Key Account Manager is a trusted advisor to United Alloy's customers and potential customers, exhibiting passion about delivering exceptional results. The Key Account Manager plays a role in growing relationships with United Alloy's strategic customer accounts. The role manages strategic market, revenue, and profitability objectives. They will maintain a keen working knowledge of their customers and maintain high-level oversight to project success through alignment with colleagues.
This position can be a remote position that will report out of our corporate office in Janesville, WI, Dayton, OH or Seguin, TX.
WHAT YOU'LL DO- Customer Engagement
- Build and maintain strong, long-term relationships with strategic accounts.
- Serve as a trusted advisor to customers, understanding industry trends, challenges and opportunities as well as customer needs and expectations.
- Represents the voice of customer within United Alloy.
- Ensure proactive issue resolution and continuous improvement in service delivery.
- Facilitate client visits, plant tours, and technical reviews to build trust and transparency.
- Champion innovations and changes that enhance customer value.
- Portfolio Oversight
- Manage a portfolio of high-value accounts, including OEMs, packagers, contractors and industrial service providers, aligning customer needs with overall company strategy and revenue targets.
- Act as the primary liaison between customer and internal teams to ensure seamless communication and service delivery.
- Build yearly forecast plan and manage regular facilitation of forecast accuracy and scheduling in collaboration with key internal stakeholders.
- Responsible for long-term demand planning as well as securing and finalizing near-term orders to meet or exceed goals.
- Manage performance and health of relationships, monitoring on time delivery, quality and relationship metrics.
- Key Account Development
- Identify growth opportunities within existing accounts, including new projects, products or markets.
- Collaborate with engineering and sales teams to develop proposals and quotes tailored to client specifications.
- Lead contract negotiations and renewals, ensuring profitability and client satisfaction.
- Monitor and report on market trends, analyze competitors, and growth opportunities to inform strategy as well as adjust daily tactics based on real-time insights.
- Technical Collaboration
- Work closely with production, quality assurance, and engineering teams to meet client technical requirements.
- Translate client feedback into actionable feedback for improvements with key stakeholders.
- Reporting & Analysis
- Track customer KPIs such as on-time delivery, defect rates, and customer satisfaction scores.
- Review results to forecast accuracy and recommend changes or alignments needed.
- Provide regular performance reports and strategic insights to senior leadership.
- Analyze quotes and to routinely ensure and support the long-term partnership with customers and growth of United Alloy.
- Forecast demand and plan capacity for key accounts.
- Sales Process and Operations:
- Communicate progress regularly with transparency around demand and sales activities.
- Drive adoption of best practices within the sales organization to drive consistent policy and process implementation.
- Create operational protocols, tools and systems to foster clarity, accountability and efficiency across the sales team.
WHAT YOU BRING
- A bachelor's degree in business or engineering related field.
- A minimum of 5 years' experience successfully selling fabricated products to large OEM customers preferred.
- Demonstrated willingness to learn about our business and its customers, with an eagerness to continue to learn.
- A highly organized and disciplined person able to prioritize and differentiate between the important and unimportant.
- Passion for developing technical solutions for customer applications.
- A collaborative mindset that seeks alignment cross-functionally as well as with external partners.
- Valid driver's license is required. Must have a clean MVR report.
- A working proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
- Adapted to working in an ERP system environment.
- Ability to travel +10% of the time
- 12 Expected Behaviors of Actively Engaged Person - 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.
BENEFITSWe offer competitive starting wages, a comprehensive compensation and benefits package, and a variety of exciting perks.
- Medical, dental and vision
- Generous Responsible Time Off (RTO) policy
- 401(k) with company match
- Key Employee Incentive Plan (KEIP) Bonus Structure
- Paid training
- Company paid holidays
