Key Account Manager - Adhesives (Hot Melt & Pressure Sensitive Adhesives)We're looking for an experienced Key Account Manager with deep industry contacts in the adhesives market and strong expertise in hot melt and pressure-sensitive adhesive (PSA) technologies.This role is responsible for driving profitable sales growth by identifying, developing, and executing strategic opportunities that support both the short- and long-term objectives of the Adhesive Solutions business across the Americas. Working closely with customers and cross-functional teams, the Key Account Manager will build a robust opportunity pipeline, develop strategic account plans, and deliver sustainable business growth.
Key Responsibilities- Drive new business development by identifying unmet customer needs, prioritizing opportunities, coordinating internal resources, and commercializing solutions.
- Develop and execute strategic account plans that outline customer strategies, key stakeholders, value chain positioning, historical performance, and growth opportunities.
- Build and maintain strong relationships with existing and prospective customers to drive business retention and expansion.
- Document customer interactions, opportunities, and sales activities within the CRM system.
- Deliver against agreed business targets, including sales volume, margin, profitability, and working capital objectives.
- Leverage forecasting tools to provide accurate sales projections and business insights.
- Monitor progress against plans, proactively communicate risks, and implement contingency actions when needed.
- Collaborate with Technical, Marketing, Supply Chain, and other cross-functional teams to accelerate growth and enhance customer satisfaction.
Qualifications & Experience- Bachelor's degree in a technical discipline, such as Chemistry, Chemical Engineering, Materials Science, or a related field.
- 5-10 years of professional experience, including at least 5 years in sales, business development, or key account management.
- Proven track record of successfully developing and growing strategic customer relationships.
- Experience within the specialty chemicals, adhesives, coatings, or related industries.
Skills & Competencies- Excellent communication, negotiation, and relationship-building skills.
- Strong business acumen with strategic thinking and analytical problem-solving capabilities.
- Demonstrated success in identifying and converting growth opportunities.
- Experience working in a global or multicultural business environment.
- Strong project leadership and cross-functional collaboration skills.
- Disciplined use of CRM systems and sales forecasting tools.
- Self-motivated, results-oriented, and capable of working independently in a dynamic market environment.
Preferred Qualifications- Strong market knowledge of the adhesives industry, particularly hot melt adhesives and pressure-sensitive adhesives (PSAs) applications.
- Established relationships with key customers, distributors, OEMs, or formulators within the construction and adhesives markets.
- Technical and commercial expertise in adhesives technologies, raw materials, and related applications.
- Cross-functional experience in Technology, Marketing, Product Management, Procurement, or Supply Chain.
- Deep understanding of customer needs, market trends, competitive dynamics, and value chain drivers.
- Broad product portfolio knowledge and strong problem-solving capabilities.
🌍 Global Benefits Overview- 💰 Competitive, market-aligned compensation
- 🎯 Discretionary global bonus scheme
- 📈 Discretionary Long-Term Incentive Plan (LTIP) - for senior positions
- 🚗 Company car or car allowance - varies by region and role
- 🩺 Healthcare - tailored to regional locations
- 👶 Parental leave and family support - maternity, paternity, adoption (aligned with regional policies)
- 🏡 Working options - flexibility where it matters, based on role and business needs
- 📚 Learning & development opportunities - training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
- 💙 Wellbeing support - employee assistance program (EAP), mental health resources, wellbeing initiatives
- 🌱 Retirement / pension contributions - plans vary by country
- 🤝 Culture of Inclusion - where everyone can thrive
- 🏆 Performance culture, global reward & recognition programmes
