The Key Account Manager will be responsible for retention of our most profitable clients by ensuring client satisfaction and a high rate of client engagement. They will serve as the main point of contact within their assigned group of clients driving continued success, increased value, and client satisfaction through execution of our retention strategies and leveraging ExtensisHR’ s robust suite of products and services
For more information about the company visitwww.ExtensisHR.com
Who You Are:
The Key Account Manager will service their assigned clients by executing their account management strategy, tactics, and engagement calendar while delivering clear communications and gathering client feedback along the way. The Key Account Manager is responsible for monitoring the status and satisfaction of each client by focusing on mitigating known risk factors and competitive threats. They will proactively identify opportunities and solutions to support client goals and objectives while ensuring they are successfully leveraging our products and services.
To be successful in this role, it is crucial for the KAM to be open minded and objective to see all perspectives during each interaction. You must have a passion for building relationships and believe in being the difference maker within those relationships. This job is fast paced and requires someone who can balance multiple priorities and stay organized in a rapidly changing environment.
- Communication 6 KAM needs to excel at communicating via MS Teams, in person, phone, email and internally across teams
- Product Knowledge 6 This critical component of the job requires custom or curated solutions tailored to key accounts.
- High BusinessAcumen 6 KAMs must be comfortable engaging C-suite executives and coordinating internal operations successfully
- Resourceful Problem Solver 6 Proactively recognize opportunities and offer solutions before the client asks based upon connecting the dots between client interactions and our solutions stack
- Highly Likeable 6 Must present the ability to de-escalate client issues and become a trusted advisor which gains client confidence
- Relationship Savvy 6 strong intuition and the ability to establish a strong connection in a meaningful way across a variety of levels and personalities
- ResultsOriented 6 Clear focus on achieving results for key accounts.
- Collaborator 6 KAMs are internal team builders that have a unique ability to create a network of SMEs to produce favorable outcomes for clients
What You9ll Do:
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- Critical role responsible for the retention of a segment of ExtensisHRs top clients
- Focused on building strong relationships with their assigned clients9 C-Suite and/or broker partners.
- Develop deep relationships with decision makers, users, and influencers to ensure the client9s needs and expectations are being met
- Must develop a deep understanding of our products, services, and processes to help navigate our service model
- Ability to identity gaps and areas of opportunities in which ExtensisHRs services can be a value add to assisting a client achieve their business goals and objectives.
- Increase client engagement by aligning and maximizing ExtensisHRs9 full suite of products and services (i.e. Performance Mgt, ATS, and Recruiting Services)
- Effectively and efficiently manage assigned clients9 experience during all phases of their relationship inclusive of their healthcare renewal season.
- Become an expert internal operator with an ability to resolve request and escalations effectively and efficiently the first time
- Proactively identify and implement strategies to maximize a client9s lifetime value (LTV).
AI Utilization and Literacy:
A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency.
What You Bring:
What You Bring:
- Minimum of 10 years of successful experience managing high profile accounts and relationships
- Experience managing or supporting employee benefits programs, including annual benefits renewals, within PEO, ASO, brokerage, or similar benefitscentric organizations is highly desirable.
- Dynamic personality and high business acumen that will immediately resonate with our clients
- An intuitive problem solver that cannot only resolve client escalations, but identify future and potential escalations to get in front of issues before they manifest
- You must enjoy and thrive in a fast-paced environment that is quickly evolving
- The ability to have clear, candid, and professional business conversations with business leaders
- Must be extremely curious and inquisitive to uncover client issues and needs
- This person will have a competitive nature and thoroughly enjoy winning
- A servant leadership mindset focused on helping clients achieve what is most important to them
- Experience in HR, PEO, ASO, HR Software or Benefits related industries highly desirable
- Bachelor9s Degree or appropriate experience
Physical Demands:
- Ability to sit or stand for extended periods while performing desk-related tasks.
- Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion.
- Ability to lift and carry office supplies or equipment up to 20 pounds.
- Occasional bending, reaching, and twisting to retrieve files or supplies.
- Ability to walk throughout the office, including moving between different departments or meeting rooms.
- Ability to communicate effectively in person and via phone or video conferencing.
- Ability to focus and maintain attention for long periods while working on various tasks.
- Must be able to communicate effectively in both verbal and written form.
- Occasional travel may be required.
- The work environment is typically quiet and climate-controlled, with standard office equipment available.
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- This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation.
What We Offer:
Position Salary:
95k-125k
Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.
At ExtensisHR, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life.Under our 'You Supported Program,'we provide a great mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:
- Competitive compensationto reward you for your hard work every day.
- ProgressivePaid-Time OffProgram for you to enjoy time out of the office, including time off for volunteering and life events.
- Group Medical, Dental, Vision and Lifeinsuranceto encourage a healthy lifestyle available from day one.
- Pretax Spending Accountsto ease taxes on health and dependent care expenses.
- 401k and IRAretirement plans, employer contributions.
- Extensiveprofessional development programsto help you get to where you want to go in your career.
- Employee Discountson retail and entertainment.
- Asocial and community outreach committeethat promotes a fun inclusive culture through in-office events and networking opportunities.
- Diversity, Inclusion and Equity(DEI) committee that promotes organization DEI initiatives and employee engagement.
- Complimentary coffee andsnacksto keep you fueled and productive throughout the day.
Work Environment:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
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