Key Account Manager - CSP/Workboots.com

As a Key Account Manager supporting the WorkBoots.com Corporate Safety Program, you will be responsible for retaining and growing assigned business-to-business accounts through consultative program management, exceptional service, and expansion into uniform, safety footwear, workwear, and personal protective equipment solutions. This role is critical to our long-term growth strategy and will independently develop account plans, recommend solutions, and execute initiatives that improve customer adoption, satisfaction, retention, and revenue. What You'll Do Account Retention & Relationship Management • Serve as the primary strategic advisor for assigned Corporate Safety Program accounts, with responsibility for recommending and executing retention and growth strategies. • Build, nurture, and expand relationships with executive sponsors and key stakeholders in safety, operations, procurement, human resources, and finance. • Monitor program performance, employee participation, service levels, and customer satisfaction; identify risks and execute mitigation plans. • Lead regular business reviews and ensure each program remains aligned with the customer's safety requirements, workforce needs, and business goals. Program Growth & Cross-Selling • Assess customer workforce, safety, compliance, and purchasing needs and recommend solutions across uniforms, safety footwear, workwear, and personal protective equipment. • Lead cross-selling and upselling strategies, including recommending program enhancements and negotiating pricing and terms within established guidelines. • Identify opportunities to expand participation, locations, employee groups, product categories, and program services; build business cases to support growth initiatives. Strategic Planning & Execution • Own the development and execution of strategic account plans that support customer goals and achieve retention, participation, revenue, and margin targets. • Analyze order activity, product adoption, employee participation, service trends, and customer feedback to guide program decisions. • Forecast, track, and report key account metrics, making proactive adjustments to improve program performance. • Coordinate with internal teams to support program launches, product assortments, inventory availability, ordering solutions, employee communications, and ongoing service delivery. Collaboration & Internal Alignment • Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands. • Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies. • Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership. Leadership & Thought Partnership • Act as a strategic thought partner to customers, providing insights into industry trends and best practices. • Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies. • Participate in cross-functional leadership teams focused on improving customer experience and retention. What You Bring • Bachelor's degree in business, Sales, Marketing, or related field. • 5+ years of experience in strategic account management, enterprise sales, customer success, or managed program sales, with a focus on retention and account growth. Experience supporting uniform and/or safety footwear programs is strongly preferred; experience with workwear, PPE, wholesale, or employee purchase programs is also valuable. • Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth. • Demonstrated ability to develop and implement strategic plans independently. • Strong negotiation, consultative selling, and decision-making skills. • Excellent communication, presentation, and analytical abilities. What We Offer • Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date • 401(k) retirement plan with company contribution (because you will retire someday) • Flexible benefits-choose what you like, ignore the rest • Generous employee discount • Vacation and Personal Time • Paid Holidays • Tuition reimbursement • Daily Pay; up to 50% of your pay